Over the past several decades, Canada has witnessed significant challenges in housing, particularly for members of at-risk populations, and disabled people figure prominently here. These struggles range from the paucity of physically accessible housing options that currently exist, to a lack of supports that are necessary for people living with intellectual disabilities, mental health issues, and health-related chronic conditions.

Manitoba provides an interesting case study for critically examining the relationship between housing and disability in Canada. Once known as the centre of disability activism in Canada, Manitoba claims a venerable history of disability advocacy. The Council of Canadians with Disabilities (CCD), the Canadian Centre for Disability Studies (CCDS; now Eviance), and the global organization Disabled Peoples’ International (DPI) all trace their roots to the province. It is with this backdrop in mind that Manitoba serves as the entry point into our analysis of grey literature addressing housing and disability in Canada.

This white paper examines the findings from our research on the province of Manitoba, presenting some of the key themes and guiding us through the shifts that have taken place over time in policy, advocacy, and discussions about the right to housing for people with disabilities, as observed within the grey literature. This paper also helps us identify gaps and needs that are still not being addressed, and to understand the scale and scope of the problem, and potential pathways to realizing the right to housing for disabled people in Canada.


Authors:

Kristen A. Hardy, University of Winnipeg
Jewelles Smith, Procne Navigation
Jon Paul Mathias, Canadian Centre for Housing Rights
Michelle Owen, University of Winnipeg
Jeremy Wildeman, Canadian Centre for Housing Rights

Evictions are a serious issue in Toronto, where nearly half of the population rents their homes. As rent prices in the private market continue to rise, more renters struggle to make rent payments, increasing their risk of eviction if they fall behind on paying the rent.

Informal eviction refers to situations where tenants are forced out of their homes without going through the full legal eviction process. When evictions happen outside the formal legal process, they are not tracked by authorities, and this has contributed to a lack of documentation and understanding of these situations.

To help fill this knowledge gap, the Canadian Centre for Housing Rights (CCHR) surveyed 178 current and former residents of Toronto in early 2023, to gather information about their moving history within the previous 12-month period. CCHR also conducted 19 interviews with housing service providers, tenant advocates, and housing lawyers and paralegals to discuss their experiences with informal evictions in Toronto.

Our report Understanding Informal Evictions in Toronto presents the findings from our research and our recommendations to the City of Toronto.

Findings:

What we heard from tenants:

  • The most common reason for eviction was when landlords wanted to take back rental units for their own use or for the use of their immediate family members.
  • Renovations, demolitions, or conversion of properties for non-residential use were the second most common reasons given for eviction.
  • Harassment from landlords or other tenants, rent increases, maintenance issues, accumulated rental arrears, and being forced to end a sublease agreement were other reasons causing renters to move.
  • Certain groups reported having more issues with landlords. This includes men, people who identify as white/European, individuals with disabilities, and members of the 2SLGBTQI+ community.
  • Younger people were more likely to have moved, experienced landlord-initiated moves, or been forced to move. Similar patterns were seen among newcomers, though the survey did not specifically ask about citizenship.
  • Those who were forced to move because they had issues with landlords were more likely to move to neighbourhoods with fewer children, more newcomers, and larger visible minority populations.
  • Some tenants were forced to move because of unbearable living conditions caused by landlords, rather than through direct informal evictions. Landlords might treat tenants poorly, like ignoring repairs or acting disrespectfully, to push them to leave without putting up a fight.

What we heard from housing services caseworkers, lawyers, and advocates:

  • Many evictions occur before landlords officially file eviction applications with the LTB. Landlords can give tenants eviction notices before filing with the LTB, and tenants often move out involuntarily because they do not know their legal rights or are not aware of the housing services that are available that could help them stay in their home.
  • Many tenants do not fully understand the eviction process and feel that they have no choice but to leave when they receive an eviction notice. Language barriers can also lead to confusion about what the notices mean.
  • N12 notices (for landlord’s own use) are the most common eviction notices given to tenants. These are often given to long-term tenants who pay much lower rents due to rent control, and landlords sometimes try to raise the rent before issuing an N12 notice. Other frequently used eviction notices include N13 (for the demolition, repair, or conversion of the unit), N4 (for non-payment of rent), N5 (for interfering with others, damage or overcrowding), N6 (for illegal acts), and N7 (for causing serious problems in the rental unit or building) notices.
  • Unresolved maintenance problems can also cause tenants to move. Interviewees mentioned cases where tenants were forced to move because their landlords repeatedly ignored serious maintenance and repair issues in their units. Due to a backlog at the LTB, tenants in these situations often have few options and must endure unsafe living conditions while waiting for a hearing.
  • Low-income tenant households, especially those on a fixed income, are at the highest risk of experiencing an eviction.
  • Tenants facing eviction often also need other types of support and services, including financial planning, disability-related support, mental health services, and settlement services.

Policy recommendations

Based on the study’s findings, the following policy recommendations for the City of Toronto aim to protect tenants from informal evictions, improve living conditions in the city, and increase affordable housing options.

  • Collaborate with other levels of government to increase the availability and security of deeply affordable rental housing for lower-income tenants
    • Expand the supply of non-market, community housing, including rent-geared-to-income units, to help improve housing access and stability, and reduce evictions, especially for tenants who rely on a fixed income.
    • Improve and expand rental assistance programs to ensure they are reflective of current market rents and indexed to inflation to help lower-income tenants in private market rental housing maintain their tenancies.
    • Advocate to the provincial government to reintroduce vacancy control to remove the financial incentive to evict long-term tenants paying below market rents and extend rent control to all rental units (including those first occupied after November 15, 2018) to prevent excessive rent increases that lead to economic evictions.
  • Preserve existing affordable rental housing
    • Ensure the new multi-tenant housing framework is equitably implemented. The City of Toronto needs to make sure that the new multi-tenant housing framework ensures quality standards for multi-tenant housing (rooming houses) equitably and does not lead to the displacement of current residents.
    • Strengthen and expand rental replacement policies. To protect tenants who are at risk of being evicted because of the renovation, demolition, or conversion of the rental unit they live in, the City must ensure that tenants are adequately compensated. The City must also extend restrictions on rent increases for replacement units.
    • Improve and expand the RentSafeTO program. The City must make sure that tenants’ living conditions are improved and that they will not be forced out of their homes because of poor maintenance and safety conditions.
    • Improve the Tower Renewal Program. The City must continue to strengthen its Tower Renewal Program to repair and improve older apartment buildings to preserve existing affordable housing for lower-income tenants.
    • Expand the Multi-Unit Residential Acquisition (MURA) program: The City should increase funding for the MURA program to continue to protect existing affordable housing and provide the maximum impact for lower-income tenants.
  • Support tenant outreach and education    

    The City should prioritize tenant outreach and education related to relevant city policies, programs, and supports for tenants, including by connecting tenants to community organizations that provide legal support and education on tenants’ legal rights.

  • Invest in the Deputy Ombudsman’s role

    The City should dedicate funding to support the investigation of informal evictions and to collect data on tenants’ experiences. This information can be used to guide the creation of City policies that can reduce informal evictions and advance the right to housing.

  • Adopt a strong renovictions bylaw

    To discourage bad faith evictions, the City should advocate for legislative changes at the provincial level, such as requiring landlords to provide building permits to be able to use N13 eviction notices, in addition to implementing its own bylaw with a robust framework and adequate support for displaced tenants.

  • Increase funding for eviction prevention programs

    The City of Toronto should increase funding for the Rent Bank, Eviction Prevention in the Community (EPIC), and Housing Stabilization Fund (HSF) programs and other initiatives that help prevent evictions. The Rent Bank program should continue to operate as a grant-based program to help tenants who are behind on rent or who need financial assistance with a rental deposit. Investing more in programs that prevent evictions can reduce the number of evictions and help tenants stay in their homes for the long term.

Acknowledgements

This report was researched and authored by Jon Paul Mathias, Researcher at the Canadian Centre for Housing Rights.

We extend our heartfelt gratitude to the interviewees and survey respondents who generously shared their experiences, insights, and time. Their contributions were invaluable to the development of this report and have enriched our understanding of housing issues impacting communities across Canada.

This study has been generously funded by the City of Toronto’s Toronto Tenant Support Program.

Research Report

Explore our research findings and policy solutions to address hidden homelessness in Saskatoon, and how these solutions can be applied to other municipalities across Canada.

Text reads: Understanding estimating hidden homelessness in Saskatoon. Cluster of images of the cover of the resources from this project.

Across Canada, many people who lack a secure and permanent home have had to seek informal and temporary solutions like staying with family and friends, or couch surfing with strangers. These experiences are examples of hidden homelessness – a form of precarious housing where people temporarily stay with other people when they lack permanent housing of their own. These experiences represent a critical point of intervention to connect supports to individuals who are at risk of falling into more severe states of homelessness. Yet, a lack of data means these experiences are often overlooked in the design of services and solutions. 

To address this knowledge gap, the Canadian Centre for Housing Rights and CTLabs conducted a research project from 2022-2024 using Saskatoon as a case study to better understand and estimate the scale and scope of hidden homelessness. The findings from our research can help to deepen our collective understanding of the issue, shedding light on the needs, barriers, patterns and solutions to address hidden homelessness.

Download our reports 

CHALLENGE BRIEF

Contextualizing and Mapping Journeys of Hidden Homelessness 

This brief provides a detailed analysis of the housing crisis in Canada and Saskatoon to help inform and contextualize an understanding of hidden homelessness. It also presents our definition of hidden homelessness, a proposal for the ideal dataset to estimate this issue, and initial policy insights that are further developed in the Policy Brief below. 


PROTOTYPE REPORT

Test, Test, Test: Three Solutions to Address Hidden Homelessness

This report presents three solutions (called “prototypes”) that were developed and tested to assess their usefulness in initiatives to understand and enumerate hidden homelessness. The report identifies the strengths and limitations of each prototype and how each could help strengthen the City of Saskatoon’s capacity to monitor and address hidden homelessness.


POLICY BRIEF

Unseen and Unaddressed: A Call to Action on Hidden Homelessness 

This brief presents a series of policy recommendations for decision-makers in municipal, provincial and federal governments to address hidden homelessness. Our recommendations are centred around developing a city-wide data collection strategy to identify the evolving needs of people experiencing hidden homelessness, allowing decision-makers to adapt and properly address this issue. Special emphasis is given to Indigenous-led initiatives and the importance of sovereignty in data collection for First Nations and Métis governments and organizations. 


Key findings

Through interviews and surveys with people with lived experience of hidden homelessness, as well as workshops with organizations, academics, community leaders, and government authorities, we have uncovered six key insights:

  1. Hidden homelessness has a unique place in the housing continuum. It can provide people with a temporary space to stay while they search for secure housing. It can also be the last stop before street-level homelessness, where needs and trauma become even more complex. This makes it an important spatial location on the housing continuum for preventing homelessness.
      
  2. Evictions and low levels of income seem to be two of the most important factors causing people to lose their housing and then experience hidden homelessness. Some of the ways people experiencing hidden homelessness are able to secure housing is through ties to cultural or ethnic communities, securing a job, setting up financial assistance, or splitting housing costs.
      
  3. Despite having shelter, the experience of hidden homelessness comes with a great level of uncertainty and risks for those who experience it. This includes a lack of security in their housing arrangements and no recourse if conditions change or if the arrangement ends unexpectedly. Having reliable and tailored supports like employment assistance, support finding housing and guidance connecting with other services such as counselling or legal aid, can lead to faster re-housing processes that prevent a further decline in their housing situation.  
  4. Culturally competent and gender-sensitive care for people experiencing hidden homelessness is a key intervention point. First Nations peoples, women and gender-diverse people experiencing gender-based violence are overrepresented in this situation, creating a strong need for tailored services that can meet their needs and address their systemic and context-specific realities.
  5. People who offer temporary accommodation usually provide assistance and support without the proper resources or tools to do so. Sometimes, this puts them in precarious and vulnerable situations before, during, and after receiving people in their homes in terms of their tenure, safety, relationships, and mental health.  
  6. City-wide data collection is a key area of opportunity to better understand all forms of homelessness, including hidden homelessness. More than enumeration, understanding trends and service needs of all forms of housing precarity is key to improve housing outcomes. At the same time, improving protections for tenants, increasing the stock of affordable housing in the city, and providing additional income supports to meet the rising cost of living are urgently needed to ensure people can find and maintain secure and permanent housing. 

Policy solutions 

Our recommendations for municipal, provincial, and federal decision-makers aim to advance efforts to better understand and estimate hidden homelessness, and ultimately all forms of homelessness, as a critical component to address the larger housing and homelessness crisis.  

These recommendations focus on addressing hidden homelessness in Saskatoon, however they can also help inform the development of solutions in other communities across the country that are facing similar challenges.

  • Develop city-wide and collective efforts on data collection, monitoring, and usage regarding all forms of homelessness, including hidden homelessness.  
    1.  Data collection should include disaggregated and intersectional qualitative and quantitative data that facilitates the development of evidence-based responses to the homelessness crisis from the city by informing funding, programming, service delivery and policymaking.

    2.  A city-wide approach should include community organizations, service providers, people with lived experience, Indigenous organizations and governments, and officials from the City of Saskatoon.

    3.  Adequate mechanisms should be in place to properly account for less visible forms of homelessness, such as hidden homelessness, people who are institutionally housed, etc.

    4.  Data collection efforts should ensure the participation of marginalized and/or hard-to-reach populations, such as Indigenous people, people with disabilities, youth, women, gender-diverse individuals, and survivors of gender-based violence.

    5.  Collection efforts should minimize the burden on people with lived experience, reduce the number of times information is requested from them, use a trauma-informed lens, and have a gender-sensitive approach.

    6.  Data collection strategies should ensure the right to privacy and confidentiality for those who provide information, especially for individuals in high-risk scenarios, such as survivors of gender-based violence. 
  • Dedicate funding toward the development of a data collection strategy at the municipal level, including pilots, prototypes, and enhanced data collection efforts. 
    1.  Funds should provide adequate resources to develop the necessary infrastructure for a comprehensive system to capture data on all forms of homelessness with emphasis on reaching hard to reach populations.

    2.  The funding strategy must ensure that data collection efforts remain operable over the long term.
       
    3.  Barriers to access these funds by First Nations and Métis organizations and governments, as well as other relevant stakeholders must be identified and addressed to ensure meaningful participation from all relevant parties.

    4.  Funds should be available to appropriately compensate individuals with lived experience, whose knowledge and expertise are critical to developing these systems. Funds should also be available to address barriers to participation for hard-to-reach populations, such as lack of childcare and transit access.  
  • Strengthen and expand the Homelessness Individuals and Families Information System (HIFIS). 
    1.  All key organizations and institutions at the municipal level responding to the needs of people experiencing street-level and hidden homelessness should have access to the HIFIS to improve the enumeration of these experiences and provide regular updates.

    2.  Data collection forms should include hidden homelessness and other forms of homelessness as disaggregated categories to create differentiated data that supports policy and programming changes that are sensitive to the unique needs of different groups.
    3.  Where possible, data collection should rely on people being able to self-identify their housing status to avoid stigmatization and bias. 
  • Conduct a review of municipal and provincial institutions’ data collection and sharing efforts regarding all forms of homelessness. 
    1.  This review should focus on provincial and municipal public institutions and ministries that provide housing, supports for homelessness and other related services, such as the Ministry of Social Services, Child and Family Services and the Saskatchewan Health Authority.
       
    2.  Institutions should capture information on less visible forms of homelessness, such as hidden homelessness, through existing data collection methods (intake forms, records, surveys, etc.).

    3.  Special effort should be put into capturing information on homelessness and housing precarity of vulnerable and hard-to-reach populations (for example Indigenous people, women and gender-diverse individuals, youth, people with disability, survivors of gender-based violence).

    4.  Improved data sharing between institutions, decision-makers, and community organizations should be a key goal of this review, to ensure the consistency and reliability of data, and to leverage this information to create evidence-based policies, programs, and services. 
  • Ensure mechanisms for data collection are used to prevent all forms of homelessness, enhance service provision, and inform decision-making at the municipal and provincial level.  
    1.  Data should be available for all relevant stakeholders to inform their decision-making processes and service delivery in a way that protects the information of people who are experiencing homelessness.

    2.  Regular monitoring and reporting mechanisms should be established to ensure up-to-date information is available for decision-making at all levels of government, as well as for community organizations.   
  • Co-develop and support an Indigenous-led data collection strategy to shift toward a decolonial approach in policymaking, service delivery, and culturally relevant programming.  
    1.  Municipal, provincial and federal governments, in collaboration with Indigenous governments, should adequately fund and support the development and implementation of Indigenous-led data strategies.
       
    2.  Data collection strategies should be designed in collaboration with Indigenous communities, and data collection efforts should be led by Indigenous communities themselves.

    3.  Indigenous communities must retain ownership and control over the data, including its use by other orders of government and service providers.

    4.  Data sovereignty and ownership, control, access, and possession (OCAP) should be respected to ensure rights-based collaboration between Indigenous and non-Indigenous institutions.  
  • Design ways to estimate a national baseline for hidden homelessness and adequately track its evolution over time. 
    1. The Census of Population should include questions that capture data on hidden homelessness.

    2. The federal government should collaborate with provinces to develop innovative ways to obtain data on hidden homelessness, such as PiT counts and other data collection strategies.

    3. The federal government should collaborate with provinces and municipalities to leverage all information collected regarding all forms of homelessness to ensure that decision-making is informed by reliable, updated, and high-quality data on all forms of homelessness.
    4. Best practices within Canada, as well as from other countries, should be considered to better estimate all forms of homelessness. 

We issue an urgent call to policymakers, community leaders, and all stakeholders to acknowledge and confront the complexities of hidden homelessness. It is our shared duty to offer support and drive meaningful systemic transformations. 


Roadmap infographic

During the road mapping phase, a list of key steps to upscale the prototypes was developed.

Download the roadmap infographic Download

Acknowledgements

This project would not have been possible without the contributions of our advisory committee, people with lived experience, service providers, community organizations, advocacy networks and officials from municipal, provincial and federal governments. We are grateful for their time and dedication to this initiative. 

  • Service providers, community organizations, advocacy networks, and government agencies

    National: 

    • Blueprint  
    • Employment and Social Development Canada   
    • Infrastructure Canada  

    Provincial:  

    • Coordinated Access – Métis Nation Saskatchewan  
    • Saskatchewan Health Authority  

    Municipal:  

    • Chokecherry Studios 
    • Christians Against Poverty Saskatoon Branch  
    • City of Saskatoon  
    • Community Legal Assistance Services for Saskatoon Inner City Inc. (CLASSIC)  
    • Emergency Wellness Centre Saskatoon Tribal Council 
    • Friendship Inn  
    • OUTSaskatoon   
    • Prairie Harm Reduction  
    • Pride Home 
    • Quint Development Corporation  
    • Salvation Army Saskatoon  
    • Saskatchewan Intercultural Association 
    • Saskatoon Fire Department  
    • Saskatoon Food Bank & Learning Centre  
    • Saskatoon Housing Initiatives Partnership
    • Saskatoon Poverty Reduction Partnership  
    • Saskatoon Public Library  
    • Saskatoon Tribal Council  
    • University of Saskatchewan  
    • YWCA Saskatoon  
  • Advisory Committee 
    1. Cara Bahr, Chief Executive Officer – YWCA Saskatoon
    2. Chantelle Johnson, Executive Director – Community Legal Assistance for Saskatoon Inner City (CLASSIC)
    3. Debbie McGraw, Co-Chair of the Canadian Lived Experience Leadership Network
    4. Geoffrey Peters, Director – Cress Housing Corporation – Saskatoon Tribal Council
    5. Isobel Findlay, University Co-Director – Community-University Institute for Social Research (CUISR), University of Saskatchewan
    6. Lydia Moss, Senior Manager – Saskatoon Public Library 
    7. Michael Kowalchuk, Senior Planner – City of Saskatoon
    8. Obadiah Awume, Planner – City of Saskatoon
    9. Sandra Kary, Executive Director – Friendship Inn
    10.    Sarah Buhler, Associate Professor – College of Law and CUISR, University of Saskatchewan 

Finally, we would like to express our gratitude to the 157 individuals who participated in interviews, workshops, focus groups, and surveys. We hope to inspire others through your voices.   


The project “Understanding and Estimating Hidden Homelessness in Saskatoon”  received funding from Canada Mortgage and Housing Corporation (CMHC) under the NHS Solutions Labs, however, the views expressed are the personal views of the author and CMHC accepts no responsibility for them. 


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Gender-based violence (GBV) and intimate partner/interpersonal violence (IPV) are pervasive problems impacting millions of women and gender-diverse people across Canada, especially Indigenous women, gender-diverse people, women with disabilities and newcomer women, who are disproportionately impacted.

The report presents key findings from our research with service providers and survivors of GBV and IPV along with an analysis of local housing market conditions in five communities in Ontario: Toronto, Ottawa, Peterborough, Thunder Bay and Lanark County. Our findings illustrate the ways in which the ongoing crisis of housing affordability in Ontario is impacting survivors’ pathways out of contexts in which they are experiencing violence, and provide greater clarity on the range of solutions needed to ensure that all women and gender-diverse people can find a safe home, free from violence. 

Summary of findings: 

  • Unaffordable housing is a significant barrier for survivors: High housing costs are a significant impediment for anyone leaving a context in which they are experiencing violence, and when they are leaving emergency or second-stage shelters. Some 79 per cent of survey respondents reported that high housing costs in Ontario’s housing market were a barrier to leaving a residence in which they were experiencing violence.
  • Survivors are facing a high degree of housing insecurity that originates from their experiences of GBV and is compounded by Ontario’s housing affordability crisis: Survivors are also experiencing a high degree of housing insecurity when they leave emergency shelters. Many are returning to live with abusers or are ending up in other insecure living arrangements. 65 per cent percent of survey respondents reported experiencing housing insecurity when they left emergency shelter housing.
  • Many survivors are either remaining in unsafe housing with their abusers or are returning to live with their abusers after having left, because of a lack of available housing options:  17 per cent of survey respondents reported returning to live with an abusive partner upon leaving emergency shelter housing.
  • Survivors are facing a high degree of discrimination in seeking housing in the private rental market: This is particularly based on race, Indigeneity, gender, sexual orientation, disability and receipt of social assistance. 42 per cent of survey respondents reported experiencing discrimination in searching for rental housing in the private market. 
  • Survivors are facing significant barriers to accessing private rental market housing: Only 10 per cent of survey respondents who had accessed emergency shelter housing reported finding housing in the private rental housing market.
  • Existing shelter, income and other community supports are inadequate or are not meeting the diverse needs of survivors: There are gaps in service availability or appropriate services for people with disabilities, gender-diverse people, newcomers to Canada, Indigenous people and survivors with children. These gaps are more acute in mid-sized, smaller and rural communities. Provincial programming designed to prioritize access to social housing for survivors does not currently result in them being housed. None of the survey respondents reported accessing social housing after leaving emergency shelter housing through the Special Priority Policy (SPP).
  • Experiencing GBV and related housing insecurity in smaller and more rural communities poses unique challenges to survivors: A lack of transit options limits where survivors can secure new housing and poses additional challenges and expenses for survivors in trying to carry out the necessary activities of daily life. A lack of anonymity in smaller communities can create challenges for securing housing that is not connected to a survivor’s abuser. For example, it can be challenging to find housing where the landlord is not known by a survivor’s abuser so that the location of the survivor’s housing can be kept private. 

Policy recommendations:

Based on the findings of this research, CCHR has developed the following policy recommendations that aim to improve the housing conditions for survivors through greater affordability measures, improving the provision of services and supports, addressing discrimination, prioritizing those in greatest need and adopting an inclusive and anti-colonialist approach. 

Click on the topics below to read all of our recommendations.

  • Affordability measures
    • Increase the supply of social housing: The federal and provincial governments should create more social housing that is protected from market forces and provides permanent and sustainable affordable housing, with rents that are subsidized to ensure affordability based on income, and not at market rates that are also out of reach for many survivors. These units must also be adequate and suitable for different family compositions to protect families from instances where children are apprehended by children’s aid societies due to unsuitable housing. Indigenous households and households that are run by single parents with disabilities experience disproportionately high rates of child apprehension based on unsuitable housing. Although some recent federal funding announcements in the Canada Housing Plan presented in April 2024 are meant to support affordable housing, the majority of the funding is directed towards private market incentives intended to build more housing that will not be affordable to communities most in need, such as people fleeing a context of GBV/IPV.  
       
      In addition to more investments in social housing, all levels of government must collaborate to ensure that more affordable and non-profit housing options are created. The provincial government should work with municipalities to encourage the development of non-profit and co-operative housing to provide more affordable housing options for lower-income households. 
    • Attach affordability requirements to funding for private sector developers: Most of the federal government’s recent funding commitments have been directed towards the private market to build more supply, following the logic that the creation of more housing supply will lower rental prices. However, studies have shown that more rental supply does not guarantee more affordable housing. We therefore recommend that government support for private sector rental housing development be conditional on affordability requirements that are co-developed with affected groups and that meet the needs of lower-income renters. 
    • Expand programs that preserve affordable housing: It is estimated that for every affordable unit that is created in Canada, 16 affordable units are lost. The federal government should expand programs to preserve affordable housing. This includes the Canada Rental Protection Fund which was recently announced to support non-profit organizations and other partners in identifying and purchasing affordable private market buildings at risk of rent increases and renter displacement, so that they can maintain tenancies and keep rents affordable in those units over the long term. 
    • Amend the Ontario Residential Tenancies Act (RTA) to increase affordability: Ontario has some rent regulation measures in place, however there are significant exemptions that apply to residential units that were first occupied after November 15, 2018. For those units, landlords can increase the rent for existing tenants on a yearly basis by amount they like. In addition, vacancy decontrol allows landlords to increase the rent for new tenants by any amount they like. These current measures contribute to the lack of affordable housing options. To address this issue in the short term, legislative changes should be made to the RTA to remove the exemption to rent regulation, and implement vacancy control measures, so that rents can be affordable for renters when they rent a new unit and remain affordable in the long term. 
    • Address the financialization of housing: The financialization of housing is a key driver of the housing affordability crisis. Measures should be implemented to address the financialization of housing and real estate speculation, including a targeted capital gains tax, rigorous affordability requirements for newly acquired rental housing, prevention of renovictions and unwarranted rent increases, restrictions on large-scale acquisitions of rental housing stock, and providing the right of first refusal of any purchase of rental housing to local governments or non-profit organizations who will develop social or affordable housing. 
  • Provision of services and supports
    • Fund targeted programs for women and gender-diverse people, while reducing barriers to access: When the National Housing Strategy (NHS) was launched in 2017, it incorporated a gender-based analysis plus lens (GBA+) and identified women and children fleeing violence as a prioritized group. At the time, the federal government made a commitment to dedicate 25 per cent of NHS investments to housing initiatives for women and girls. Seven years into the implementation of the NHS, significant gender equity gaps have been found in the investments and programs, and programs have largely failed to meet the needs of women and gender-diverse people fleeing violence.  
       
      For example, the largest funding program, now called the Apartment Construction Loan Program, has not set any specific requirements that any amount of funding be dedicated to providing housing for women and girls. There are no funding programs that target women and people fleeing GBV/IPV, while only two of the NHS funding programs mention housing for vulnerable populations. These programs have therefore failed to meet the housing needs of women and women-led families. 
       
      Other issues include a lack of investment in emergency homeless shelters and beds for women and gender-diverse people across the country, with the majority of funding invested in men’s shelters. Small organizations, non-profits, housing providers and service providers that focus on women have also reported barriers in accessing capital investment programs that are available. Barriers include being unaware of the funding available, the prohibitive cost of applying for funding, or not being eligible for funding due to existing agreements with the province or territory. These organizations have the best understanding of the needs of the women and gender-diverse people they serve, and these barriers limit their ability to expand their support and housing. The federal government’s recently announced Housing Action Plan did not include targeted funding programs for women and gender-diverse people.  
       
      To address these issues, programs under the NHS need to be redesigned to include funding streams that target the creation of genuinely affordable housing that meets the needs of women and gender-diverse people, womenled households, and women and gender-diverse people who are fleeing GBV/ IPV. Barriers that prevent organizations from accessing existing funding should be removed and the application processes must be streamlined. Investments in emergency shelters and shelter beds for women and gender-diverse people need to be increased.
    • Expand funding and criteria for the Canada-Ontario Housing Benefit (COHB): The COHB was launched in 2020 to support households experiencing housing need. The amounts given under the benefit have long been insufficient, and that is especially the case now as people contend with higher housing and food costs.7 People have also reported experiencing limited access to the benefit and facing barriers accessing rental housing when using it. Benefit levels should be increased to meet the actual need of households. It is also recommended that the program be made more accessible and the criteria more flexible. Specifically, people should be allowed to remain on the waitlist for subsidized housing while they access the COHB, and recipients of social assistance should have access to COHB. Finally, the federal and provincial governments, who jointly fund COHB, should commit to funding the program for a specific period, to provide survivors with clarity on how long they can expect to receive the benefit and prepare for when they will stop receiving it. 
    • Change the definition of homelessness in current programs to include hidden homelessness and survivors who are unable to leave contexts in which they are experiencing GBV/IPV: Canada’s largest funding program to address homelessness, called Reaching Home, has prioritized addressing chronic homelessness. Chronic homelessness focuses on measuring homelessness data based on shelter occupancy, visible homelessness, and people not having a permanent address for a period of time. This definition does not capture the hidden homelessness that survivors experience to high degrees either before or after accessing emergency shelters. It also does not include survivors who are forced to remain in residences in which they are experiencing violence because there is nowhere else for them to go. Reaching Home and other government programs should change the definition of homelessness to include hidden homelessness and survivors who are forced to remain in housing with their abusers, so that the programming reflects the lived experience of survivors. This would enable survivors’ needs to be addressed and for them to access the services and benefits currently reserved for people experiencing chronic homelessness.
    • Increase investments in existing services: More funding should be provided to existing shelters and services to address challenges serving people fleeing GBV/ IPV, such as difficulties with staff retention due to inadequate pay and burn out, and a lack of beds and space to host beds. 
    • Create second-stage shelters in smaller communities: The research showed that in smaller communities, there are limited beds in violence against women (VAW) shelters, limited and in some instances no emergency shelters specific to women and gender-diverse people, and that women and gender-diverse people do not feel safe accessing co-ed shelters. Many gender-diverse people also do not feel safe accessing VAW shelters or women’s shelters. Further, in these communities there is limited second-stage shelter housing for survivors. While the long-term goal is to have affordable housing options so that people fleeing GBV/IPV can secure permanent safe housing, more second-stage shelters need to be created in smaller communities to address the interim and immediate needs of people who need to leave a situation in which they are experiencing GBV/IPV.
    • Increase social assistance rates: Social assistance rates for the Ontario Disability Support Program (ODSP) and the Ontario Works (OW) program have not increased significantly in Ontario in many years and have not kept up with inflation or the actual cost of living. This is a barrier that prevents survivors from securing safe and affordable housing. Rates must be increased to provide benefit amounts that are commensurate with real housing costs.
    • Reduce barriers in accessing social assistance: Survivors face barriers to accessing ODSP and OW. For example, survivors are sometimes arrested and charged when they respond to their abuser and defend themselves. While they are incarcerated, they stop receiving their benefit and may lose their housing as a result. Regulations must be changed to close this gap which can drive survivors into homelessness. Further, some individuals face barriers in accessing their benefits if they have not filed their taxes. Individuals who are particularly vulnerable should be able to access benefits if they have not completed their taxes so that they can address their immediate needs. Automatic tax filing programs should be considered for groups with higher needs. Though the federal government has introduced a limited automatic tax filing program (Majors 2024), the program should be made available to more communities in need.
    • Amend the Special Priority Policy (SPP) application process: The report details how the onerous requirements of the SPP application process for subsidized housing creates barriers to accessing it. The application process should be amended to reflect the actual experiences and pathways taken by survivors to escape violence. This includes less onerous requirements around documentation, extending the timeframe within which people can apply beyond the current three months, and amending the criteria to reflect the instances in which a survivor may not have been living with an abuser but may still be unsafe in their current housing and need to leave.
    • Reduce barriers to accessing subsidized housing: The research shows that the requirements for accessing subsidized housing create barriers to accessing housing for survivors. Changes should be made to remove these barriers, including not removing people from the waitlist if they do not update their information. People on the waitlist should be contacted if any information needs to be updated. The onus should not be on the survivors and other communities to update this information, and they should not be penalized by being removed from the waitlist as a result.
    • Introduce safe at home programming: Given the risk of homelessness and precarious housing that women and gender-diverse people fleeing GBV/IPV experience, as well as the disruption to the lives of families and children, provincial governments should consider introducing “Safe at Home” programming. Through the combination of legal tools, wrap around supports and other safety measures, these programs work to remove the abuser from the home and allow the survivors and their families to remain housed and be safe. These programs have been successful in communities in the United Kingdom and Australia. The government should work with the necessary partners to explore introducing Safe at Home programming in communities in Ontario.
    • Collect more data in rural and remote areas: The research shows that despite the high levels of homelessness in remote communities such as Lanark County, there are significant gaps in the data that provide information on the depth of housing and homelessness challenges. Data gathering is an important step in identifying the housing needs and homelessness challenges experienced by disadvantaged groups, including survivors. Strong and accurate data that reflects the experiences of women and gender-diverse people can help governments develop more targeted solutions and programming. Data collection methods and tools can be developed by local governments in partnership with local organizations serving communities. Data collection should be disaggregated based on gender, and collection methods should include women and gender diverse people who are experiencing hidden homelessness. Additionally, data collection within Indigenous communities should be Indigenous-led. 
  • Addressing discrimination
    • Establish monitoring and enforcement mechanisms: The provincial government should establish a system for monitoring, investigating, and meaningfully enforcing Human Rights Code protections related to housing. The role of the Rental Housing Enforcement Unit can be strengthened and expanded as part of this initiative.
    • Provide no-fee guarantor services to support survivors: In many instances, a lack of credit history or guarantor acts as a barrier to survivors in accessing housing, especially in the instance that they have experienced financial abuse or if they are coming from an Indigenous reserve. Knowing this, the federal and provincial governments should establish no-fee guarantor services to support survivors in accessing housing in the private rental market.
    • Investigate the scope of discrimination: The provincial government should fund and undertake initiatives to investigate the nature, scope, and impact of discriminatory housing practices against survivors and other equity-deserving groups across the province, to develop targeted programs and solutions.
    • Restore funding to the Human Rights Tribunal of Ontario: The provincial government should increase funding to the Human Rights Tribunal of Ontario to ensure that it can deal with complaints of discrimination in an adequate and timely manner. 
  • Inclusive and anti-colonialist considerations
    • Increase targeted services for groups in greatest need: This research reveals that there is a need for more services and shelters that target 2SLGBTQA+ people, newcomers, people with disabilities, and Indigenous women, particularly in remote and rural areas. The federal government’s Reaching Home funding stream can be used to create more specialized shelters and services. There is currently an Indigenous Homelessness stream within Reaching Home which funds Indigenous organizations located in urban centers, and some Self-Governing First Nations and national or regional representatives of First Nations, Métis, and Inuit. That program should be expanded to provide more support to Indigenous service providers, including in rural and remote areas. Although the federal government should prioritize creating permanent affordable and supportive housing that is accessible to survivors, investments in targeted emergency services are also needed to meet their urgent needs in the short term.  
    • Increase accessible housing: The research has shown that survivors who require accessibility modifications in their housing due to a disability have fewer housing options in an unaffordable market. The federal and provincial governments must therefore invest more in creating accessible housing options that will also be affordable in the long term. For instance, this can be done at the federal level by including targets for accessible housing units in the funding streams for affordable housing. When the government invests in social housing, it should invest in the creation of new units that employ the principals of universal design. 
    • Be alert to the experiences of Indigenous women and gender-diverse people: In developing solutions, policymakers must be alert to unique experiences of Indigenous women and gender-diverse people. Violence against Indigenous women is a major crisis in Canada, and they are more likely to experience violence than non-Indigenous women. Indigenous women and gender-diverse people experience structural violence because of settler-colonialism. Settler-colonial policies have created cultural disruptions that have resulted in an increased risk of GBV. These policies continue to be interwoven into today’s political and economic fabric. Indigenous People also experience disproportionately higher rates of homelessness and child apprehension by child welfare services. All of these factors affect how Indigenous women and gender-diverse people experience GBV/IPV and interact with existing programs and must be given special consideration in the development of policy solutions.  
    • Increase investments in For Indigenous, By Indigenous housing: Given that Indigenous women and gender-diverse people are at a greater risk of experiencing GBV/IPV and homelessness and experience greater barriers to accessing affordable housing, more For Indigenous, By Indigenous housing is needed that is affordable and culturally adequate. The federal government has allocated $4.3 billion over seven years to an Urban, Rural, and Northern Indigenous housing strategy. More funds need to be invested in the strategy to truly meet the depth of housing need. It is estimated that $4.3 billion to $5.6 billion is needed per year over a period of 10 years to adequately meet the current Indigenous housing need after a long history of inadequate and inappropriate funding. 

In recent decades, evictions from rental housing have become a growing concern for tenants, researchers, and policymakers as an increasing proportion of mainly urban residents have come to rely on the rental housing market to access affordable housing in Canada.

This insight note provides an overview of current research on evictions in the rental housing market in Toronto and North America more broadly.

The Canadian Centre for Housing Rights (CCHR) has developed this research insight note as part of a study on evictions in rental housing in Toronto. Specifically, the study aims to build an understanding of the nature and prevalence of informal evictions. This type of eviction occurs when a renter household involuntarily leaves their rental unit after being forced or pressured by a landlord to move out without going through the full legal process.


New research report: Sorry it's rented: Measuring discrimination against newcomers in Toronto's rental housing market.

Our 2022 discrimination audit report examines the level of discrimination faced by newcomers in Toronto’s rental market, and how race, gender and parental status increases the likelihood of discrimination when searching for rental housing. 


About the discrimination audit report

Canada has recognized that adequate housing is a fundamental human right and is essential to living a life with dignity. Access to adequate and affordable housing is vital in order for people to feel included and be part of the fabric of society. However, there has long been concern that newcomer and refugee populations, especially those who are racialized, face heightened discrimination and other barriers when seeking rental housing. Every year, CCHR receives hundreds of calls from newcomers who report experiencing discrimination and other barriers to accessing rental housing. Often, newcomers tell us they can find an apartment to rent, but their applications are denied based on their immigration status, race, the composition of their family, or because they receive social assistance. 

Over a decade ago CCHR undertook a study examining discrimination in the rental application process in Toronto titled “Sorry, it’s rented”: Measuring Discrimination in Toronto’s Rental Housing Market. Our 2009 report found that 26% of Black lone parents and 23% of South Asian men in Toronto experienced discrimination when accessing housing. The widely cited 2009 report continues to be one of the most current resources on the topic of discriminatory treatment in housing searches. Since the 2009 report was published, the crisis in rental housing for lower income people in Ontario has only deepened and many communities continue to face challenges in accessing adequate rental housing. 

In 2022, CCHR undertook an audit to understand the extent of discrimination faced by newcomers and refugees searching for rental housing in Toronto. The new discrimination report involved conducting over 1,300 paired tests in Toronto via telephone and email, as well as a survey and interviews with newcomers.


Key findings

The study found that newcomers in Toronto face up to 11 times as much discrimination as non-newcomers when searching to secure rental housing. The study also found that racialized newcomers experience more discrimination compared to non-racialized newcomers when calling to inquire about a rental listing and that the composition of their family compounded the experience of discrimination. Our report’s findings were further confirmed by a survey and interviews with newcomers who shared the myriad of challenges they experienced trying to access housing in Toronto’s rental sector.   

  • For both men and women, disclosing newcomer status elicited some form of discrimination.  
  • Female callers who disclosed a newcomer status faced a 62% increase in discrimination when they had accents that presented as racialized compared with female newcomer auditors who did not have racialized accents.  
  • Male callers who disclosed a newcomer status faced 267% increase in discrimination when they had accents presented as racialized compared with male newcomer auditors who did not have racialized accents. 
  • Racialized newcomer women callers faced a 563% increase in discriminatory treatment when they disclosed that they were caring for a child compared with when parental status was not disclosed.  
  • In the email audits, auditors who disclosed newcomer status with names that presented as female faced a 30% increase in discrimination when their name was also presented as racialized compared with their non-racialized counterparts.  
  • In many interactions, after a telephone auditor or email auditor disclosed their newcomer status, housing providers outlined stringent criteria they had to meet to rent the unit. By outlining such criteria, housing providers were able to deny housing to newcomers. 

Recommendations 

The experiences of discrimination described in this report are damaging and have real impacts on the ability of individuals and families to thrive in Canada. It is important that discrimination in housing against newcomers and members of equity-deserving groups is foregrounded in public conversations and that action is taken on the ground as well as at the policy level to prevent and address it. CCHR has compiled a list of 9 policy recommendations to address discrimination in rental housing.  

Our governments must take steps to prevent and address discrimination, so that everyone can live in adequate, accessible and affordable homes. 


Infographic highlighting key findings

Thank you to the Canadian Housing Evidence Collaborative (CHEC) for producing this infographic. 

Northern Housing Rights (NHR) was a legal education, research and capacity-building initiative
directed at Métis, First Nations and Inuit (FNMI) people living in Northwestern Ontario, funded
by the Law Foundation of Ontario and undertaken by the Metis Nation of Ontario (MNO) and
the Canadian Centre for Housing Rights – when we were called the Centre for Equality Rights in Accommodation (CERA).

The objectives of the NHR initiative were to investigate the experiences of housing discrimination among FNMI people in Northwestern Ontario, provide legal education on human rights in housing, produce human rights resources, and provide recommendations to improve access to supports in these
communities.

The NHR project built upon the call for a renewed commitment to coordination and
communication to overcome barriers faced by FNMI communities as outlined in the 2013
Ontario Urban and Rural First Nations, Métis and Inuit Housing Policy Framework (OUR
Framework) produced by MNO, the Ontario Federation of Indigenous Centres (OFIFC) and the
Ontario Native Women’s Association (ONWA.) NHR was designed to target the systemic
barriers faced by FNMI individuals in their attempts to access and retain stable housing, a key
issue identified in OUR Framework.

This report analyzes the results of a survey on housing discrimination that CCHR conducted to track the prevalence of a range of discriminatory barriers, including race, ethnicity, place of origin and income source or level, or the use of additional application requirements such as co-signors/guarantors and illegal rent deposits.


Download the summary reports in various languages

English Download
French Download
Italian Download
Portuguese Download
Spanish Download
Tagalog Download
Traditional Chinese Download
Simplified Chinese Download

Our 2009 discrimination audit report presents the results of a survey on housing discrimination in Toronto’s rental housing market. For this study, CCHR created profiles of renters to assess levels of discrimination on the basis of race, family status, disability and receipt of social assistance. The study found significant discrimination by housing providers against all five profiles.


This report was produced by the Canadian Centre for Housing Rights (CCHR) – at the time called the Centre for Equality Rights in Accommodation (CERA).


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