Audience: Professionals supporting tenants or people seeking housing, including housing workers, outreach teams, non-profit housing providers, and other frontline staff)
Length: 1.5 hours, including time for questions
Delivery method: Online or in person
Cost: Often free, but depends on location
Description: These trainings are intended for professionals who work with tenants and who are looking to grow their knowledge about tenant rights to be better able to support their clients. The trainings are participatory and designed to build on the audience’s existing knowledge.
We offer trainings on the following topics:
- Rental Housing Basics for Service Providers
This training covers the most important things you need to know when supporting tenants in Ontario. Using real-world examples, we help participants recognize common challenges tenants face and share practical information on where to find help and support. Topics include rent increases, maintenance issues, guests, privacy, and other important concerns. - Eviction Prevention for Service Providers
Understanding the eviction process in Ontario is a key part of protecting tenants’ rights and preserving affordable housing. In this training, we walk through practical examples to show how the eviction process works and what challenges tenants may face. We focus on paperwork, timelines, voiding evictions, illegal lockouts, and where to go for help. This training helps participants build the knowledge and skills needed to identify and support tenants who are facing loss of their housing. - Human Rights in Housing for Service Providers
Everyone deserves housing that is free from discrimination. Our Human Rights in Housing training helps participants understand protections under the Ontario Human Rights Code and what to do if those rights are not upheld. Through everyday examples, we look at how discrimination can happen, when it often occurs, and how landlords are expected to respond. The session also covers disability accommodations, the rights of tenants to live safely and comfortably in their home, and where tenants can go for help with human rights concerns in housing. - Repairs and Maintenance for Service Providers
Safe and well-maintained homes are important for comfort and dignity, yet repair and maintenance issues are a common challenge in rental housing. This training helps participants understand how to address common repair and maintenance issues and where tenants can go for help. Using scenario-based examples, we cover rights and responsibilities related to pest infestations, broken appliances, mould, vital services, and more. Participants also learn effective ways to communicate repair needs and what steps can be taken if those needs aren’t being addressed. - Customized Trainings
We are happy to provide custom training based on your needs. Our trainings are developed by experienced housing and human rights lawyers with a focus on best practices in legal education. The cost for customized training depends on the topic, audience size and delivery method.
Examples of recent customized trainings we have done for groups of service providers:- City of Toronto’s Rental Renovation Licence By-law: Know Your Rights
- City of Toronto’s Multi-Tenant Housing By-law: Know Your Rights
- Responding to Gender-Based Violence in Housing
To book a training
If you are interested in booking a training for staff at your organization, please fill out the form below. Please note that we do not provide 1-on-1 legal education training and generally require at least 6 attendees.