If you are a smoker:

  • Can I smoke in my unit?

    Generally, unless a rental agreement includes a term stating that smoking is not permitted in the unit or building, the Residential Tenancies Act (RTA) allows a tenant to smoke in their unit as long as the second-hand smoke does not interfere with the landlord’s or another tenants reasonable enjoyment of the rental unit and complex. Even if a rental agreement permits smoking, the Landlord and Tenant Board (LTB) can order a tenant to stop smoking indoors if the LTB determines that smoking has interfered with another tenant’s, or the landlord’s, reasonable enjoyment of the rental unit and complex. 

  • Are non-smoking clauses in leases or tenancy agreements valid? 

    Non-smoking terms in rental agreements are generally valid. If the tenancy agreement or lease specifies that it is a non-smoking unit, then smoking is not allowed in that unit. Smoking in a non-smoking unit may result in the tenant receiving an eviction notice from the landlord 

  • Can I smoke in common areas or designated smoking areas in a building? 

    A landlord may designate specific areas at the residential complex where smoking can occur, but the landlord is not required to do this. The Smoke Free Ontario Act prohibits people from smoking in common areas of their apartment buildings, including in areas like parking garages. 

  • Can I temporarily remove or deactivate the smoke detector in my unit because it goes off when I smoke?  

    Removing a smoke detector creates a fire hazard. This can put both the tenant and other occupants in danger. A landlord may start eviction proceedings if a tenant removes or tampers with any smoke detector. The LTB may issue an eviction order in these circumstances. 

  • Can my landlord make my apartment non-smoking, even if I was allowed to smoke in it when I first moved in? 

    Neither landlords nor tenants are allowed to change the terms of a tenancy without the agreement of the other party.  If a rental agreement does not prohibit smoking, the landlord is not allowed to impose a no smoking policy inside rental units. Similarly, if a rental agreement prohibits smoking tobacco, but not cannabis, then the landlord cannot later impose a ban on smoking cannabis. However, even if a lease may allow some forms of smoking, a tenant may still face eviction if their smoking interferes with another tenant’s reasonable enjoyment in the building or causes damage to the rental unit and complex. 

If you are a non-smoker, worried about second-hand smoke:

  • I am being exposed to second–hand tobacco smoke in my unit. What can I do? 

    Second-hand smoke in a tenant’s unit may be found to be an interference with a tenant’s reasonable enjoyment under Ontario’s Residential Tenancies Act. Your landlord has a responsibility to provide you with reasonable enjoyment in your unit. If smoke from outside or other units substantially interferes with your enjoyment of your unit, then your landlord has a responsibility to take steps to resolve this. To do that, your landlord may need information about what you are experiencing. 

    To prepare the information to send to your landlord, write down detailed notes that describe the issues you are experiencing, including these key details:  

    • When and where you see or smell the smoke. 
    • The dates, times, names of other people who were there, and any other relevant information. 
    • The steps you took to alleviate the smoke, and whether or not those steps helped. 
    • For example, write down if you opened windows, turned on a fan, or used an air purifier. 
    • If you spoke with a medical professional about how your health has been affected by second-hand smoke in your unit or common areas. 

    Once you have prepared the information about the issues you are facing, communicate in writing to your landlord outlining the problem and asking them to correct it. If your landlord does not respond to you in a reasonable time, send them a reminder. Keep copies of all your correspondence with the landlord. 

  • What should my landlord do if I have complained to them about second–hand smoke? 

    When a landlord receives a complaint about smoke in their building, the first thing they should do is investigate the problem. If the landlord establishes that a tenant has been impacted by second-hand smoke, the landlord should take reasonable and timely steps to resolve the issue.  

    Some examples of what a landlord can do include:  

    • Sealing cracks or vents which may be letting in the smoke.  
    • Installing reliable air filters or air purifiers in the unit to clean the air.  
    • Creating negative pressure in the unit of someone who smokes to move the smoke outside. 

    If smoke is coming from outside through windows or vents, a landlord may ask the tenant not to smoke within a specified distance from the building.  

    A landlord may start eviction proceedings against the tenant causing the second-hand smoke. Sometimes the tenant who smokes may not be evicted. Instead, they may be ordered to stop smoking where they had been smoking before.   

    If your landlord tells you that they have been unable to stop the smoking, you may wish to write to the landlord and request they provide the details of the steps they have taken to address your complaint.  

  • Can I bring an application at the Landlord and Tenant Board against my landlord if they do not address my complaint about second–hand smoke?  

    Yes, provided your tenancy is protected under the Residential Tenancies Act. However, a landlord should be given a reasonable amount of time to remedy the situation as described in the section above on second-hand smoke exposure. Tenants cannot file applications against other tenants at the Landlord and Tenant Board (LTB) but they may file an application against a landlord if the landlord does not take timely and reasonable steps to come up with a solution. As an applicant, you will have to provide evidence that shows: 

    • That there is smoke in your unit or in common areas. 
    • That it substantially interferes with your reasonable enjoyment. 
    • That the landlord has not taken adequate steps to reduce or eliminate the smoke from your unit.  

    The LTB will rely on the best and most credible evidence that is presented, which in some cases is simply the spoken testimony of the tenant who is experiencing the second-hand smoke. Other evidence that a tenant can produce to help the LTB make a decision includes notes they have written that describe what they have experienced and how they have tried to remedy the issues, or photos they have taken that show what has happened.  

    Although it can be helpful, it is not always necessary to have scientific evidence of second-hand smoke. Air quality, hair, and urine sample tests may show exposure to second-hand smoke, but the LTB may require this type of evidence to be interpreted by an expert or the professional who conducted the test. It is not certain that a tenant will be compensated for the costs of these types of tests. It is important to seek legal advice before filing an application at the LTB. 

    Through the course of a hearing, the LTB will first hear evidence and arguments from each side,  then determine whether the tenant who complained about second-hand smoke has experienced substantial interference with their reasonable enjoyment of the rental unit or the complex, and finally grant appropriate remedies. Depending on the circumstances of each case, these remedies may include:  

    • A rent rebate for the tenant who complained about second-hand smoke. 
    • Allowing the tenant who has complained about second-hand smoke to end their lease early if they wish. 
    • The landlord being obligated to install air filters/purifiers. 
    • The landlord being obligated to make certain repairs. 
    • The landlord being obligated to conduct air quality testing. 
    • The landlord serving the offending tenant with an eviction notice.
    • The landlord implementing a rule that a tenant must not smoke within a specified distance from a window, vent, in common areas or outside the building(s). 
  • I have complained to my landlord about second-hand smoke, but they say they have provided the person smoking an accommodation to smoke due to a disability. What can I do?  

    A landlord is required to balance conflicting rights between tenants, when an accommodation granted to one tenant impacts the rights of another tenant. In doing this, the landlord must address the degree of harm caused to another person by the accommodation provided. For example, a person with a tobacco addiction may be harmed if they are not allowed to smoke, and a person with a smoke allergy may be harmed if they are exposed to second-hand smoke.  In this scenario, a landlord must consider the degree of harm endured by both of these tenants and decide who will experience the greatest degree of harm as a result of any remedies the landlord takes to resolve the issue.  

    If you are experiencing a situation where your rights conflict with someone else’s, it is important to seek legal advice and to work with your landlord to find a solution. This may include the landlord making changes to the building to make it more inclusive or allowing a tenant to smoke while also protecting the person being harmed by the second-hand smoke. Alternatively, it may involve relocating one of the tenants or ending the tenancy of the tenant interfering with the reasonable enjoyment of the other. 

    For more information about conflicting rights, please see the Ontario Human Rights Commission’s Policy on Human Rights and Rental Housing and Policy on ableism and discrimination based on disability.  

Resources

If you need help in your housing, we may be able to assist you.

The Canadian Centre for Housing Rights (CCHR) provides free, individualized services to renters in Ontario who are facing challenges in their housing.

Learn more about Ontario renters’ rights and landlord responsibilities.





While financially supported by The Law Foundation of Ontario, the Canadian Centre for Housing Rights is solely responsible for all content on this page.

Finding a new home is one of the most stressful parts of moving to a new country. The Canadian Centre for Housing Rights (CCHR) regularly works with new immigrants to Ontario who have questions about their rights as tenants, and with settlement organizations that offer information to new Canadians. This page provides key housing tips and resources to help newcomers who are renting in Ontario. 


Tips for newcomers searching for rental housing

  1. Spend time in the community you are thinking of living in before you commit to live there longer-term. Most renters in Ontario sign leases with one-year terms, which continue as month-to-month tenancies or are renewed after the first year. If you move into a home and later realize that it does not meet your needs, you may be unable to get out of your lease until at least one year has passed. To help ensure that you choose a neighbourhood where you think you will be happy living, try to spend some time in the community you are interested in and visit any apartment you are considering before signing a one-year lease. Instead of signing a one-year lease as soon as you arrive in the community, you could try living in a short-term rental for a few days, which can give you time to see units and assess the neighbourhood before you decide to enter a longer-term lease. 
  2. Try to find a rent-controlled home that was first rented before November 2018. Rent control is a provincial law that sets a maximum amount that rent can be increased each year. Most rental units in Ontario are protected by rent control if they were lived in as a residential home for the first time prior to November 15, 2018. For these units, your landlord can only increase the rent each year by the rental increase guidelines set by the provincial government. In 2023, the province has stated that rent can increase by a maximum of 2.5% in rent-controlled units. For non-rent-controlled units, no such protection applies – rent can be increased once per year by any amount the landlord chooses.  
  3. Be careful when sharing a bathroom or kitchen with your landlord. Ontario’s Residential Tenancies Act (RTA) is the law that protects tenants from mistreatment and illegal eviction. However, if you share a kitchen or a bathroom with your landlord, the RTA does not apply to your tenancy. In these situations, you have far fewer legal rights. You could be evicted without legal cause, and your landlord would be able to impose rules that violate the RTA.  
  4. Request that the landlord use a standard lease form. The Ontario government has a standard lease form that tenants have a right to request from their landlord. This standard lease helps ensure that landlords do not include terms in your lease agreement that are illegal. For example, landlords cannot demand a rental deposit that is larger than one month of rent, and they must repair broken parts of your unit even if you knew about the problem when you signed your lease. Also, you should not give your landlord your identification documents during the application process, or as a term of accepting a tenancy. If your landlord refuses to provide you with a copy of your lease on the standard form after you request one, you can end your tenancy or withhold one month’s rent.  
  5. Do not hesitate to seek help. Many people need support when moving to a new country.  Fortunately, there are many excellent organizations that provide free support to ease the process of resettling in Ontario. Below you will find a list of free resources that may be helpful to you. 

Resources for newcomers searching for rental housing 

The resources listed below are all free to use. In addition to the list below, you can also call 211, which is a free 24-hour helpline that can connect you to thousands of community organizations across Ontario. You can also use their online directory: https://211central.ca/ 

Services in Ontario:  

 
Services in Toronto: 


While financially supported by The Law Foundation of Ontario, the Canadian Centre for Housing Rights is solely responsible for all content on this page.


This guide provides condominium boards with a clear overview of their obligations under Ontario’s Human Rights Code. It also informs condominium boards of their obligations regarding accessibility standards under the Accessibility for Ontarians with Disabilities Act (AODA).   


In this guide, you’ll find information about:

  • The legislative framework, including Ontario’s Human Rights Code, the Residential Tenancies Act, the Condominium Act, the Accessibility for Ontarians with Disabilities Act, and condominium by-laws, rules and declaration
  • Discrimination and harassment under the Ontario Human Rights Code
  • Prohibited grounds of discrimination
  • Reasonable accommodations and undue hardship under the Code
  • The five accessibility standards under the Accessibility for Ontarians with Disabilities Act

This guide and adjoining sample policies offer a framework for housing providers to implement the principles of the right to housing. This is done through exploring their relationship to the right to housing and through the implementation of housing policies that expand their residents’ access to secure and adequate housing.


This resource was produced under the project entitled Housing Providers Implementing the Right to Housing in the Supportive Housing Sector. This project received funding from the National Housing Strategy’s Demonstrations Initiative. However, the views expressed are the personal views of the author and the Canada Mortgage and Housing Corporation (CMHC) accepts no responsibility for them.

This guide provides Ontario tenants living in condominiums with information on the unique issues they may face.

If you rent a condominium unit, your condominium’s governing documents, as well as Ontario’s Condominium Act, Residential Tenancies Act and the Human Rights Code interact to create the legal landscape in which you live.

Landlords and condominiums corporations both have certain obligations and duties that they owe to tenants. This guide will help you identify what legal rights you are entitled to and provide a brief overview of the laws governing your tenancy.


In this guide, you’ll find information about:

  • The definition of a condominium
  • The legal framework
  • Beginning a tenancy in a condominium
  • Living in a condominium as a tenant
  • Termination of a tenancy
  • Dispute resolution
  • Resources for tenants in condominiums

This informational pamphlet details the responsibilities of federal, provincial, territorial and municipal governments in Canada to work toward the progressive realization of the right to housing.


Highlights include:

  • How the right to housing applies to all governments in Canada.
  • Holding all governments accountable to their international human rights commitments.
  • Using the National Housing Strategy Act as a model for implementing the right to housing within provincial, territorial and municipal governments.
  • Using federal spending power to ensure national co-ordination and coherence to implement the right to housing.
  • Encouraging inter-governmental collaboration and co-operation and through UN human rights mechanisms.
  • Recommendations for all governments to uphold the right to housing

This pamphlet was produced by the Canadian Centre for Housing Rights (CCHR) and the National Right to Housing Network (NRHN).


This informational pamphlet outlines how governments can use the planning and development tools at their disposal to ensure that the right to adequate housing is realized. It also outlines key actions that governments should take to develop new approaches to planning and zoning to promote inclusive, vibrant communities that ensure adequate housing for all, and how individuals can engage in this process as well.



This pamphlet was produced by the Canadian Centre for Housing Rights (CCHR) and the National Right to Housing Network (NRHN).


  • Where can I get help to prevent an eviction?

    In almost all the situations described below, it is a good idea to get legal advice or information.

    The Canadian Centre for Housing Rights (CCHR) may be able to assist you depending on the kind of eviction you are experiencing. Learn more about our tenant services

    You can also reach out to your local legal clinic to receive legal support and representation.

    If you have a Landlord and Tenant Board (LTB) hearing you may be able to get assistance for the hearing from Tenant Duty Counsel.

    Another program that may be able to assist is Pro Bono Ontario.

  • I need to move because of violence or abuse. What can I do?

    If you need to move because you or your child is experiencing domestic violence or sexual abuse, there is a special process available to you. This process will make it possible for you to end your tenancy early, whether or not you have a term rental lease (for example a one-year lease) or a month-to-month rental lease. With this process, you will be able to end your tenancy after giving 28 days’ notice.

    This process is available to you if you or your child:

    • Have been harmed or your property has been damaged.
    • Fear for your safety.
    • Have been held against your will.

    These acts must have been committed by your spouse, former spouse or someone who you lived with who is like a spouse, someone you are dating, or used to date, or someone you or your child is related to that you live with.

    This process is also available to you if you or your child have been a victim of sexual violence, which can include psychological violence or threats of violence as well as harassment, stalking or exploitation.

    In order to use this process to break your lease you must provide your landlord with:

    On the N15 form, you should provide a date that is at least 28 days away, which will be the date you will terminate your tenancy.

    Your landlord must keep this information confidential to protect you and your child’s safety. They cannot show the unit or even advertise it while you are living there, to avoid someone identifying that it is your unit being offered.

    If other tenants are living with you and they do not sign the N15 form, they can continue to live in the unit or they can give a notice to end their tenancy as well.

  • How can I get out of my rental lease?

    The first question to ask is: what kind of rental lease are you currently in?

    If you have a month-to-month lease, you must provide your landlord with 60 days’ notice that you will end your tenancy. The last day of the notice you give to your landlord must be the last day of the rental period. If you pay rent once per month on the 1st of the month, the last day of your notice must be the last day of the month. You can provide notice by using the Landlord and Tenant Board’s (LTB) N9 form “Tenant’s Notice to End the Tenancy.”

    It is more complicated if you are in the middle of a term lease (for instance a one-year lease). If this is the case, you have a few options:

    • You can ask your landlord to agree to end your tenancy.
    • You can try to assign your unit to someone else, if you do not live in subsidized housing.
    • You can apply to the LTB and ask them to end your tenancy for you.

    If you and your landlord agree to end your tenancy, you should both sign the LTB’s N11 form, “Agreement to End the Tenancy.”

    You could also assign your tenancy to another tenant. In this case, another person takes over the rental agreement you have with your landlord. The terms of the lease stay the same, including the amount of rent charged. In order to do this, you will have to ask your landlord for permission, which you should do in writing. Your landlord must answer your request within 7 days. If they do not give you permission or if they do not answer within 7 days, you can then give your landlord a 30-day notice to end your tenancy using the LTB’s N9 form “Tenant’s Notice to End the Tenancy.”

    Be aware that assigning your tenancy is different than subletting. If subletting, you will continue to remain on your lease. If you sublet your unit, you are still ultimately responsible for your unit and anything that could go wrong with it. For example, if your sub-tenant does not pay the rent, you will be responsible to pay the rent to your landlord.

    Finally, there are some situations where you can apply to the LTB and ask them to let you out of your lease. For example:

    • If you ask your landlord to let you sublet but they will not let you (or allow you to sublet).
    • If you ask your landlord to allow you to assign your lease but they reject your proposed tenant without a good reason.
    • If your landlord is not allowing you to terminate your tenancy and the reason you want to move out is because your landlord is harassing you, not making repairs, entering your apartment without following the rules, or other things that make it unacceptable to live there.
  • The home I am renting is being sold by my landlord or it has already sold. What do I need to know?

    Your landlord cannot make you move out simply because they are selling the unit you are renting. When a rental unit sells, the purchaser takes over the rental agreement, which means that the new purchaser cannot raise your rent any more than your unit’s previous owner would be allowed to by law. That said, if the purchaser of your unit or their close family member or caregiver is going to move into your unit, they may serve you with an N12 notice.

    The N12 notice will be given to you at least 60 days before you are expected to move out. Your landlord must either offer you another acceptable unit to move into or pay you at least one month’s rent before the end of the 60-day period provided in the N12 notice.

    If you receive an N12 notice, you can move out at any time by giving as little as 10 days’ written notice. If you do not move out, your landlord will have to bring an application to the Landlord and Tenant Board (LTB) to have you evicted. You can check this list to see if your landlord has made any errors in the N12 notice they gave you. Also, your landlord will have to file a declaration with the LTB from the purchaser declaring that they intend to live in your unit for one year. If there is an error in your N12 notice, or in your landlord’s declaration, you should tell the LTB at your hearing. You should also tell the LTB if you think your landlord is not being truthful about what the purchaser intends to do with your unit. Telling the LTB this may result in the LTB not allowing the eviction to occur.

  • My landlord says that they or their family are moving into my unit. What do I need to know?

    If your landlord says that you have to move out because they, their family member, or their caretaker is going to move into your unit, first they must provide you with a Landlord and Tenant Board (LTB) form called an N12 notice. This notice will be given to you at least 60 days before you are expected to move out. Your landlord must either offer you another acceptable unit to move into or pay you at least one month’s rent before the end of the 60-day period provided in the N12 notice.

    If you receive an N12 notice, you can move out at any time by providing your landlord with as little as 10 days’ written notice. If you do not move out, your landlord will have to bring an application to the LTB to have you evicted. You can check this list to see if your landlord has made any errors in the N12 notice they gave you. Also, your landlord will have to file a declaration with the LTB about why they need you to move out. If there is an error in your N12 notice, or in your landlord’s declaration, you should tell the LTB at your hearing. You should also tell the LTB if you think your landlord is not being truthful about what they intend to do with your unit. Telling the LTB this may result in the LTB not allowing the eviction to occur.

  • My landlord is planning to renovate my apartment and they say I need to move out. What do I need to know?

    If your landlord plans to repair or renovate your unit, and if the repairs requires that your landlord obtain a building permit and for the unit to be vacant, your landlord will have to give you a Landlord and Tenant Board (LTB) form called an N13 notice. This notice must be given to you at least 120 days before you are expected to move out and the end date of the tenancy must be the last day of a term or payment period. If you receive an N13 notice you can move out at any time by giving as little as 10 days’ written notice.

    You have the right to move back in once the work is completed. This is known as the right of first refusal. If you would like to move back in, you should inform your landlord in writing before you move out. If you do this your landlord has to offer the unit back to you when the work is complete at the same rent that they could have charged if you had stayed in your apartment. If your landlord does not let you move back in, you can bring a T5 application to the LTB.

    If the work was not ordered to be done by a government body, you are entitled to receive compensation or to be offered another unit. The amount your landlord must pay you depends on how big the building is, how long the renovations take and whether or not you have told your landlord you want to move back in. If your landlord does not pay you the compensation you are owed, you can refuse to move out, or bring a T1 application to the LTB.

    You can decline to move out until an LTB hearing is held if:

    • You think your landlord is not actually going to do the repair or renovation work that is described in their notice.
    • You do not think you need to move out for the work to be completed.
    • You think your landlord will not be required or be able to get a permit to do this work.
  • What happens at an LTB hearing?

    Most Landlord and Tenant Board (LTB) hearings are now happening virtually, meaning that the LTB will use an online platform like Zoom to hold your hearing.

    Hearings take different amounts of time, based on things like the number of witnesses, the issues at hand, and the evidence presented. Several hearings are scheduled for the same day so you should be prepared to wait for your case to be called, which may take the whole day. If you will be unable to attend the hearing yourself, you may send a representative if you provide written authorization to that person. The representative may then argue your case, or request to change the date of the hearing to another time when you will be available.

    Before your hearing, you will have the opportunity to request a mediator and Tenant Duty Counsel. Mediators attempt to help landlords and tenants to come up with compromises that are acceptable to each party. Mediation is voluntary and confidential. Tenant Duty Counsel are legal professionals who help tenants for free on the day of their hearing. While you do not need an appointment to speak to either a mediator or Tenant Duty Counsel, you should arrive promptly at the start of your hearing to ensure that you have a chance to consult them before your file is called.

    If you are representing yourself and you do not understand something that is being said, ask the LTB member to explain. While the LTB member cannot give you legal advice or tell you how best to present your case, they may slow down the proceedings or explain the process in more detail.

    If you think that an online LTB hearing will be difficult for you to attend, you can file a Request for Accommodation to ask the LTB to give you an in-person hearing. The LTB might consider granting your request for an in-person hearing if you have a disability that would make an online hearing challenging for you, or if the hearing would be unfair because you do not have reliable internet or phone access. Additionally, in Toronto, Hamilton, London or Ottawa you may be able to use a hearing centre to connect to your LTB hearing. Both the Request for Accommodation and a request to use the hearing centres must be made in advance of your hearing, and are approved by the LTB on a case-by-case basis.

    If you require language interpretation, or a disability accommodation, contact the LTB in writing to make those arrangements. Keep a copy of any letters you send to the LTB. It is prudent to arrange your own interpreter as well, and to speak to Tenant Duty Counsel before your hearing if you are not represented.

    Once your case is called, the process will be as follows:

    • The applicant (e.g. the landlord) gives their opening statement and tells their side of the story.
    • The respondent (e.g. the tenant) can ask questions about the applicant’s evidence and present their own evidence.
    • The respondent tells their side of the story.
    • The applicant can ask the respondent questions.
    • Each side gives a closing statement summarizing their argument and what they want the outcome to be.
    • The LTB member makes a decision.

    At the end of the hearing, the LTB member will either give their decision right away or “reserve their decision.” Reserving their decision means that they will take time to consider the evidence and arguments. In both cases, you will receive the decision in writing.

  • What can I do if I have missed my Landlord and Tenant hearing?

    If you do not attend your hearing, the Landlord and Tenant Board (LTB) will probably make an order to evict you. It is very important that you get immediate legal advice. Please see the section above called “Where can I get legal advice about eviction” to find out where you can get help.

    If you have missed your hearing and you would like to challenge the eviction, you must act very quickly. Here are a few different steps that you can follow:

    • If you are being evicted for not paying your rent, you may be able to stop the eviction by paying everything you owe from previous months, any rent that is currently due, and the fee that your landlord was charged by the LTB when they filed your case. The order from the LTB will detail the amount that you need to pay. You will then need to ask the LTB to “void” the eviction.
    • You can ask the LTB to review the decision to evict you. You must do that within 30 days of the date of the eviction order. If more than 30 days have passed, you can file a request to extend or shorten time along with your review request. The LTB will look at your request and decide if you will get a new hearing. If the LTB gives you a new hearing, they will give you an order, called a “stay” which stops the eviction process from moving forward until the hearing is held. You will have to provide this to the Sheriff to ensure that they know the eviction has been stopped. If the LTB does not give you a new hearing, the eviction against you will move forward.
    • In some cases, it might make sense to ask a court to change the decision. It would be a good idea to get legal advice before doing this.

    You can also talk to your landlord and see if they will agree to let you stay. If they agree, be sure to get proof of this agreement in writing.

    If you are locked out of your unit by the Sheriff, you will have 72 hours to arrange with your landlord to move your belongings out of your unit.

If you need help in your housing, we may be able to assist you.

The Canadian Centre for Housing Rights (CCHR) provides free, individualized services to renters in Ontario who are facing challenges in their housing.

Learn more about Ontario renters’ rights and landlord responsibilities.





National Housing Strategy logo

This page was produced as part of the project entitled “Implementing the Right to Housing in the Supportive Housing Sector” which receives funding from the National Housing Strategy under the NHS Demonstrations Initiative. The views expressed are the personal views of the author and CMHC accepts no responsibility for them.

A man sitting in a chair writing a list

The affordable rental housing crisis in Ontario has forced many people to compete for the few places they can afford. Renters shouldn’t be forced into such situations, but many wonder how to make their rental application stand out. One way to do this is by including a renter cover letter with your application.

Before writing your renter cover letter, it’s important to understand how some information that you provide could be used to discriminate against you, potentially leading to a rejection of your rental application.

To help avoid discriminatory outcomes, the Canadian Centre for Housing Rights (CCHR) has developed this toolkit, including two cover letter templates, to help you put your best foot forward, while avoiding some of the pitfalls that can impact your rental application.

  1. What a renter cover letter is and why it can help.
  2. Types of information landlords are allowed to request from prospective tenants.
  3. Types of information that could lead to a discriminatory outcome.
  4. What to do if you are asked discriminatory questions.
  5. Types of information that you may want to include or exclude from your letter.
  6. Two renter cover letter templates

1. What a renter cover letter is and why it can help

A renter cover letter is a way to introduce yourself to a landlord, and to tell them what makes you the tenant they should consider.

Our sample letters outline the types of information that landlords often request from prospective tenants, as well as some helpful information that you may want to provide to help your application stand out:

  • Contact information
  • Your rental objective
  • Information about yourself
  • Rental history and references
  • Credit history
  • Proof of income

Unfortunately, there are very few affordable rental homes in Ontario for those living on lower incomes. Many renters are forced to compete with one another for the few places they can afford. Renters should not be forced into such situations, and the long-term solution is for our governments to solve the housing crisis and provide more deeply affordable housing options.

In addition to a lack of affordable housing, discrimination in housing is also unfortunately still present in Ontario. Sometimes, landlords’ or property managers’ prejudices can lead them to deny an apartment to a household inappropriately.

It is important to note that a cover letter will not change discriminatory behaviours or systemic discrimination. Ending discrimination on a systemic level requires cultural shifts in attitudes and better legal protections.

In the meantime, as we work to bring about systemic change, CCHR has designed this renter cover letter toolkit to help you put your best foot forward, while potentially avoiding some of the pitfalls that can impact your application to rent. You should consider our templates as rough guides which should be personalized with the information you are comfortable providing.


2. Types of information that landlords are allowed to request from prospective tenants

The Human Rights Code prohibits discrimination on many grounds, and it also provides rules on what a landlord is allowed to ask a renter about, with the aim of reducing discrimination.

The Code makes it illegal for landlords and property managers to discriminate against renters on the grounds of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability and the receipt of public assistance. It is unlawful to discriminate against people in these groups even when they are applying for a place to rent.

In CCHR’s 2009 report, Sorry, it’s Rented, we found that discrimination in housing was widespread, affecting 14% to 34% of renters looking for a home to rent. Our study also found that where renters are members of more than one minority group, they face greater discrimination.

At the same time, the Code protects tenants by stating that, according to law, landlords are only allowed to ask potential renters for:

  • credit references
  • rental history information
  • credit checks

A credit reference is often a credit check but could also be a letter from a lender or acquaintance who can speak to a tenant’s credibility. Landlords are also allowed to ask about income information – but only after asking about the first three pieces of information. Income information can include information about the amount, source and steadiness of a potential tenant’s income.


3. Types of information that could lead to a discriminatory outcome

Sometimes, even the information that landlords are explicitly allowed to request can be used in a discriminatory way. For example:

  • Credit checks can have a discriminatory effect on recent immigrants or young people, who won’t have a significant Canadian credit history.
  • The income source can reveal that someone receives public assistance.
  • The income amount can lead to landlords applying rent to income ratios; however, rent to income ratios have been found to be discriminatory against large numbers of disadvantaged people, in part because these ratios do not take into account all the various resources that renters may have at their disposal.

So, while landlords may use this information in deciding who to rent to, they must take care to not apply the information in a way that tends to systematically exclude particular groups. This can be especially true in places with a shortage of housing options, where landlords can choose who to rent to within a large pool of applicants.


4. What to do if you are asked discriminatory questions

A landlord is not permitted to use information about a protected characteristic (like gender, disability, sexuality, race or whether an applicant receives public assistance) to deny someone a place to rent. They also should not ask questions that give them information about those traits. If a landlord does ask a question that suggests they may illegally discriminate, you can use several potential responses.

  1. Point out the discriminatory conduct and decline to answer. If you are asked a question dealing with any of the grounds of discrimination you can highlight to the landlord that the question seems irrelevant or discriminatory and that you would prefer not to answer that question.
  2. Answer the question. It is an option to simply answer the question.
  3. Evade and deflect – change the topic. If you are asked whether you receive social assistance, you might say something like, “My income is very steady, I am great at budgeting and have never missed a rent payment. What are the available methods to pay rent?”

Since landlords should not ask discriminatory questions, some advocates say those landlords are not owed a truthful answer. The decision of whether to be deceitful during the tenancy application process is a matter of individual conscience; however, there are risks to lying during a tenancy application and CERA does not condone being deceitful. Tenants thinking about being dishonest during a tenancy application should get legal advice about the risks of doing so.

In any of the above situations, it is prudent to take notes about the questions that you are asked so that you have evidence if you later want to complain about discriminatory conduct.


5. Types of information you may want to include or exclude from your letter

Since it is difficult to find an affordable place to live, renters should consider what type of housing search will work best for them. A renter who provides only the basic information that landlords are allowed to request under the Human Rights Code may be protected against discrimination, but they may have a harder time convincing non-discriminatory landlords to rent to them. In these instances, you may want to opt to provide more information, but this may lead to rejection of your application for discriminatory reasons, which is often hard to prove. Deciding what information to share is a very personal decision.

To account for this, we have produced two cover letter templates that can be adapted for many situations.


The following are key types of information that we have included in our templates.

Contact information

Make sure to include your own email address and phone number, and any other contact information you are comfortable sharing.


Rental objective

This should be a brief 2-3 sentence statement about your goals in looking for a new rental. Talk about what you’re looking for, what your long-term goals are and why you are a good fit to live in this rental unit.


About me

This section is where you can introduce yourself. You can talk about your background and why you are moving, and if you have any pets or roommates. Try to include flattering information that makes you stand out, like being someone who is quiet, tidy and responsible. You may also include any accessibility accommodations you may need; however, this information could be used in a discriminatory way, and so you may choose to leave out this information.


Rental history and references

Include details about your rental history, including address, relevant dates, rent, and reasons for moving. Make sure you include your current / previous landlord’s contact information unless you do not want your new landlord contacting them. Include the names and contact information of 2-3 positive references. Former landlord references are best, but if those are not available, consider asking trusted employers, teachers or co-workers. You may also consider attaching a separate sheet with your rental history. Such a sheet may look like this:


My rental history:

AddressTime PeriodMonthly RentReason for MovingLandlordContact information
12 Sesame Street, Toronto2013-2021$1020Change of JobPatty Smith416-555-1111 Patty$#ith@gmail.ca

Credit history

Landlords are allowed to ask for credit references and credit checks. You can order your credit report and score for free from one of Canada’s two credit reporting agencies. Credit references can include letters from business partners, or others who have made loans to you, or any other information that shows the landlord that you will pay your rent and other costs regularly. If you get a credit report, you can include it with your resume.


Proof of income

Once landlords have asked for rental and credit references, they are also allowed to ask for income information. The Human Rights Tribunal has held that landlords can ask for information like the amount, source and steadiness of a potential tenant’s income. Including this information in your renter’s cover letter allows you to frame that information in a way that works best for you. At a minimum, you should provide the current income your household receives, anything beyond that is your choice to disclose. You can also provide proof of income or make it available upon request. Proof of income could include pay slips/stubs, or an employment letter; but it can also include three months of bank statements. Sensitive information like the account number or your expenses can be blacked out by for instance photocopying a version that you have crossed out with a permanent marker.


Conclusion

In your conclusion you can summarize your objective again: that you are a tenant looking for a good apartment and are best suited to live in this home.


6. Two Renter Cover Letter Templates

We have produced two cover letter templates that can be adapted for many situations. Check out our two templates and pick the one that is right for you:

Detailed template

This template includes lots of information that a landlord may request or be concerned with.

Basic template

This template includes the minimum information that landlords are allowed to request under the Human Rights Code.

This informational pamphlet examines the issue of renovations and upgrading that lead to evictions from rental housing, which denies people their right to security of tenure – a key component of the right to housing. We outline how “renovictions” are playing out across Canada, and how advancing the right to housing can help to address these issues.



This pamphlet was produced by the Canadian Centre for Housing Rights (CCHR) and the National Right to Housing Network (NRHN).


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