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5 Questions for Change is a monthly feature that brings you insights from the people at CCHR working on the frontlines every day to advance the right to housing.

This month, we are talking to Ademofe Oye-Adeniran, Legal Services Team Lead at CCHR, who shares what she’s seeing, learning, and tackling in her work.

  1.  What are two issues you see renters struggling with most right now?

    The first issue is navigating the legal system. Many tenants do not know what their rights are or how to enforce them, and the LTB process can feel overwhelming, especially for those without legal representation. Even when tenants understand that they have rights, the process of asserting those rights can be complicated and intimidating.  The second issue is affordability and housing security. We are seeing how affordability pressures are impacting almost every area of tenancy law, from Above Guideline Increase applications to eviction matters. Whether through rent increases, renovictions, or eviction proceedings, tenants are often struggling to maintain their homes in a market where finding another affordable place to live can be nearly impossible.  However, when housing becomes increasingly unaffordable, tenants are forced to make difficult choices about whether they can remain in their homes and whether their current living situation continues to meet their needs. 
  2. Is there a recent case or experience that stayed with you and what did it reveal about renters’ realities?  

    Participating as a technical advisor at an international housing rights workshop in Uganda is an experience that has stayed with me. I had the opportunity to discuss Canada’s housing rights framework and the role that international human rights treaties, such as the International Covenant on Economic, Social and Cultural Rights, play in shaping domestic protections. Many of the challenges facing renters were similar to the challenges renters face in Canada. Across countries, tenants often struggle to access legal information, navigate complex legal systems, and enforce their rights. The experience reinforced that housing is a universal human right and highlighted the importance of ensuring that international human rights commitments are translated into meaningful protections that people can actually rely on in their daily lives. 
  3. When you represent tenants at the LTB, what’s the most common misconception you encounter- either from renters or landlords?  

    One of the biggest misconceptions is that an informal letter or a notice to terminate a tenancy means a tenant has to move out immediately. A notice is simply the first step in a legal process. Many renters don’t realize they have the opportunity to challenge the application or seek legal advice before making a decision.
  4. If you could offer one piece of advice to renters across the country, what would it be?  

    Know your rights before making any major decisions about your tenancy. Don’t  assume that a notice from your landlord means you have no options. Seek legal  advice early, keep records of your communications and documents, and don’t be  afraid to ask questions. Accessing information early can make a significant  difference in the outcome of a case.  
  5. What drives you to do the work you do at CCHR?  

    What drives me is knowing that, in times of crisis, when people feel overwhelmed, alone, and unsure of where to turn, I can use my legal expertise to provide guidance and advocate on their behalf. My commitment to this work comes from my understanding that housing is fundamental to a person’s dignity, stability, and well-being, and that it is a right recognized under international human rights law. I’ve seen how effective legal advocacy can change the outcome for an individual tenant, but I’ve also seen how strategic litigation and law reform can strengthen protections for thousands of renters. Being able to contribute at both levels, supporting individuals while advancing broader systemic change, is what makes this work so rewarding. 


    Note: The information provided in this message is legal information only. It is not legal advice and is not a substitute for legal advice. If you require legal advice, please contact CCHR’s Legal Services team, a lawyer, or your local community Legal Aid clinic. 

Changes to Ontario’s Residential Tenancies Act came into effect this week, affecting several areas of rental law, including landlord’s own-use evictions, renovictions, rent arrears and the powers of the Landlord and Tenant Board (LTB).

Some of the changes introduce stronger protections or greater clarity for tenants. Others raise serious concerns about whether tenants will have a fair opportunity to defend their housing.

Here’s what you need to know.

Landlord’s Own Use Evictions

If your landlord wants to evict you in order to move in themselves, and they give you at least 120 days’ notice, they no longer need to provide you with 1 month of rent in compensation. However, if they give between 60 and 120 days’ notice, they still need to compensate you. Less than 60 days’ notice, or a notice for a day other than the day you normally pay rent, isn’t allowed.

If you do move out because the landlord says they want to move in, and the landlord doesn’t move in after 2 months, the Landlord and Tenant Board may be more likely to find they evicted you in bad faith.

Renovictions

If you have been evicted so the landlord can do renovations, landlords now need to provide you with information on when you should be able to return and provide you with at least 60 days to return once renovations are complete. You now have 2 years to file an application against your landlord (or 6 months after the renovation is complete) if they do not allow you to return.

Arrears

If you are behind on rent, and your landlord serves you with a N4 notice to end your tenancy because of rent arrears, you now only have 7 days to pay the landlord what is owed before the landlord can file an application at the LTB. If there is a LTB hearing about your arrears, and you want to explain that you withheld rent because the landlord was not living up to their responsibilities, you will now have to pay half of what the landlord claimed in their L1 application and notify the landlord and the LTB 7 days before your hearing.

Other changes

The RTA has been changed to specify that persistently late rent is rent that’s paid over 7 days late 3 times in a 6-month period. The LTB’s discretion to delay the enforcement of an eviction order, or set aside an eviction order, has been limited.

While CCHR supports the added clarity brough to Renovictions, the changes to how arrears of rent are treated will lead to greater confusion and unjust evictions. 

Over the coming weeks, CCHR will continue to unpack these changes, what they mean for tenants, and how they may affect tenants’ ability to exercise their rights.

On August 5th, the government of Canada announced a partnership with the City of Toronto to unlock 18 housing projects that will deliver more than 5,600 rental homes across Toronto, including a subset that will be affordable, supportive, or rent-geared-to-income units.  

Build Canada Homes (BCH) will provide $310 million for 1,885 rental units on City-owned land, with 739 of those units defined as ‘affordable’ under BCH rules. These developments will be carried out by supportive housing operators, Toronto Community Housing, Indigenous-led housing providers, and the Parkdale Neighbourhood Community Land Trust. More than half of the units announced will be managed by private developers provided with low-cost federal loans through the Canada Mortgage and Housing Corporation (CMHC)’s Apartment Construction Loan Program. 

The funding for non-market housing is welcome, as is the approach to working directly with local governments to use government-owned land, but much more must be done to address Toronto’s housing crisis.  

About half of Toronto’s 1.16 million households are renters. Twenty-nine per cent of them live in core housing need, meaning they live in housing that is unaffordable, overcrowded, or in need of major repair – and they cannot find suitable housing that is less than thirty per cent of their income. The number of unhoused Torontonians has dramatically increased in recent years; the 2025 Street Needs Assessment found over 12,000 people living without a home. The loss of lower-rent housing has been directly linked to increases in homelessness in communities across Canada.  

To advance the right to housing, new government housing investments need to meet the needs of those most deeply impacted by housing insecurity and homelessness. Rents need to be deeply affordable in perpetuity, supports need to be adequately resourced and respond to the diversity of peoples’ needs, and there needs to be clear targets and minimum standards to provide fully accessible homes that meet the needs of disabled people with diverse accessibility needs. 

Many of the proposed units have time-limited affordability requirements, and many of the ‘affordable’ rents are still out of reach for Torontonians living on low or very-low incomes, who can afford a maximum rent of no more than $425-$1,063.   While the guidelines mandate all housing developments to be at least visitable with barrier-free common areas, it is unclear if projects funded under this partnership contain mandatory accessibility requirements, or if developers can simply opt out of accessibility guidelines under the ACLP.   

Build Canada Homes 

In 2025, CCHR participated in a major pan-Canadian consultation around the development of the new federal agency BCH. This involved submitting recommendations for the protection, promotion, and fulfillment of the right to adequate housing, as required by the Government’s obligations under international and Canadian law, specifically the 2019 National Housing Strategy Act (NHSA).  

CCHR’s recommendations focused on three key areas: 

  • Prioritize and maximize investments in the community housing sector 
  • Uphold all elements of the right to adequate housing 
  • Commit to robust monitoring and accountability mechanisms 

NHS 2.0  

The announcement of greater non-market housing investments by the federal government, in collaboration with other levels of government, is timely given that it arrives during ongoing consultations with housing stakeholders, civil society and rights-holders on the renewal of the National Housing Strategy (NHS) in 2027.   

CCHR remains steadfast in its call for the federal government, in partnership with other levels of government and civil society, to integrate a human rights-based approach into the renewed NHS and BCH operations. Human rights standards and principles must also be embedded across all housing laws, policies and programs, particularly those related to affordability, security of tenure, accessibility and non-discrimination. 

FOR IMMEDIATE RELEASE   
Canadian Centre for Housing Rights welcomes new Executive Director   

TORONTO, ON (July 14, 2026) – The Board of Directors of the Canadian Centre for Housing Rights (CCHR) is pleased to announce the appointment of Jordan Gray as the organization’s new Executive Director. Jordan will officially join CCHR on July 27, 2026.   

Jordan brings 15 years of community‑based advocacy, policy development, and strategic leadership, shaped by work at every level of government in Canada as well as meaningful leadership roles across the nonprofit and charitable sector. Over the past decade, he has built a progressive leadership career in housing and Indigenous relations within the federal government. 

Jordan joins CCHR from Indigenous Services Canada, where he led national operations for the First Nations On‑Reserve Housing Program. He also oversaw government backed securities and advanced blended financing solutions to build, renovate, and purchase social housing across more than 600 First Nations communities. His leadership modernized funding systems, strengthened accountability, and advanced approaches grounded in Indigenous self determination and measurable, rights based outcomes. He has previously held leadership roles with Crown-Indigenous Relations and Northern Affairs Canada and Global Affairs Canada.

In addition to his government experience, Jordan is also a demonstrated not-for-profit leader and champion for the charitable sector. He serves on the Boards of Imagine Canada and Indigenous Youth Roots, where he has helped strengthen governance and organizational stability. Across his career, Jordan has built deep experience in intergovernmental collaboration, working with municipal, provincial, federal, and Indigenous governments to advance rights‑based housing outcomes and strengthen community‑focused systems. 

“On behalf of the Board, we are pleased to welcome Jordan Gray as CCHR’s next Executive Director. Jordan brings strong public policy experience, deep knowledge of housing systems, and a clear commitment to advancing the right to housing. We are confident that he will bring thoughtful, steady, and ambitious leadership to CCHR as the organization continues its important work across Canada.”

– Jack De Klerk and Scott Stirrett, Co-chairs, CCHR Board of Directors

As Canada’s leading organization advancing the right to housing, CCHR continues to work alongside renters, communities, governments, and partners to promote housing as a human right through education, advocacy, legal services, and policy reform.  

“For nearly 40 years, the Canadian Centre for Housing Rights has advanced the right to safe, affordable, and accessible housing. I have long admired this front‑line organization’s unwavering commitment to protecting and advancing the equality of equity‑deserving groups, including women, newcomers, seniors, Indigenous communities, and youth. I am honoured to join CCHR and work alongside its dedicated staff, Board, partners, and supporters. Together, we will continue to confront Canada’s national housing crisis leveraging rights-based advocacy to advance housing justice for all.”  

– Jordan Gray, Executive Director, CCHR 

Under Jordan’s leadership, the organization looks forward to building on this work and advancing its strategic priorities.   

The Board would also like to extend its sincere thanks to Mathieu Pierre Dagonas, who has served as Acting Executive Director during this leadership transition. His steady leadership, commitment to the organization, and support for staff have helped ensure continuity while the Board conducted its search for a permanent Executive Director.  

“We are deeply grateful to Mathieu Pierre Dagonas for his leadership as Acting Executive Director over the past year. During a period of transition, Mat provided stability, focus, and care for the organization, its staff, and the communities CCHR serves. His commitment has strengthened CCHR and positioned the organization well for its next chapter.” 

– Jack De Klerk and Scott Stirrett, Co-chairs, CCHR Board of Directors

The Board looks forward to welcoming Jordan on July 27 and working together to advance the right to housing for everyone in Canada.   

### 

About the Canadian Centre for Housing Rights   

The Canadian Centre for Housing Rights (CCHR) is Canada’s leading organization advancing the right to housing. Through education, legal services, policy advocacy, research, and strategic partnerships, CCHR works to ensure that everyone can access safe, adequate, and affordable housing without discrimination. By working alongside renters, communities, governments, housing providers, and service organizations across Canada, CCHR helps build a housing system that upholds housing as a human right.   

For more information

Sharon Ferdinands   
Communications Specialist   
Canadian Centre for Housing Rights   

Email: media@housingrightscanada.com     

Evictions can push people into housing instability, homelessness and poverty. Yet across Canada, eviction is often treated as an inevitable outcome rather than a last resort.

A new publication by Balanced Supply of Housing, Evictions in Canada: The Impact of Evictions on Security of Tenure and the Right to Housing, brings together researchers from across the country to examine the growing impact of evictions on renters and communities.

The collection explores:

  • The relationship between evictions and the right to housing
  • The lived experiences of people facing eviction
  • Eviction decision-making and tenant protections
  • Above-guideline rent increases and financialization
  • Eviction trends in the Greater Toronto Area and Metro Vancouver
  • Policy recommendations to strengthen security of tenure across Canada

Among the contributors is CCHR’s Director of Policy, Research & Law Reform, Margaret Flynn, who co-authored Chapter 3 with Sarah Buhler: Evictions as a First Resort? Proportionality and Discretion in Saskatchewan Eviction Decisions.

The chapter examines 1,906 Saskatchewan eviction cases involving rental arrears and found that eviction was ordered in 99.27% of cases. The research raises important questions about whether existing legal protections are being meaningfully applied and whether sufficient consideration is being given to alternatives that could help renters remain housed.

At a time when governments across Canada are grappling with housing affordability and rising homelessness, this publication offers important evidence on the role eviction plays in housing instability and what can be done to better protect renters.

On June 17 and 18, the Canadian Centre for Housing Rights (CCHR), in partnership with Community Legal Education Ontario (CLEO), co-hosted a two-day virtual Housing Law Conference that brought together more than 1,000 housing professionals, advocates, legal practitioners, and community service providers from across Ontario.

The conference addressed the growing demand for accessible and practical legal education on housing rights. Through engaging plenary sessions and interactive workshops, participants deepened their understanding of key topics, including tenant rights, the Residential Tenancies Act (RTA), Landlord and Tenant Board (LTB) processes, human rights, and emerging legal and policy issues affecting renters across the province.

CCHR played a key role in planning and delivering the conference. Ayesha Adamjee, Manager of Education and Community Initiatives, and Brightson Okenwa, Senior Legal Education Specialist, served on the conference planning committee, helping to develop a program that reflected the realities faced by tenants and the professionals who support them.

Ayesha moderated the opening plenary, Tenant Rights 101 and Residential Tenancies Act Coverage, providing participants with a strong foundation in Ontario’s residential tenancy laws. On the second day, Brightson moderated the plenary panel, Compassion Fatigue and Vicarious Trauma, which explored the emotional impact of frontline housing advocacy and highlighted strategies for supporting the well-being and resilience of professionals working in the sector.

Later that day, Ayesha and Brightson co-facilitated the session on Remedies at the Landlord and Tenant Board and Beyond, sharing practical guidance on the legal remedies available to tenants and discussing strategies for advancing housing rights through the LTB.

The conference also showcased the expertise of CCHR’s Legal Services team. Julie Matheson, Lawyer, presented on Gender-Based Violence and Housing, examining the intersection of housing insecurity and gender-based violence and the legal protections available to survivors. Ademofe Oye-Adeniran, Legal Services Team Lead, as a speaker, led a session on The Landlord and Tenant Board Process, providing participants with practical guidance on filing applications, navigating hearings, and understanding the tribunal process.

The response from participants was overwhelmingly positive. CLEO reported nearly 990 unique online attendees, with many organizations participating as teams, bringing total attendance to well over 1,000 participants.

The conference demonstrated the strength of collaboration in advancing housing justice. By bringing together legal experts, advocates, and community organizations, CCHR and CLEO created an engaging learning environment that strengthened knowledge, fostered collaboration, and reinforced a shared commitment to protecting the right to housing.

CCHR extends its sincere thanks to CLEO, the conference planning committee, the speakers, moderators, and everyone who participated in making the conference a success. We look forward to continuing our partnership to expand access to housing rights education and support those working every day to advance the right to adequate housing.

Approximately 8 million people in Canada live with one or more disabilities that limit their daily activities. Yet accessible housing remains out of reach for far too many people.

Together, the Canadian Centre for Housing Rights (CCHR) and Sunnybrook Research Institute have prepared a submission to the National Housing Council Review Panel examining the lack of accessible housing in Canada. The submission calls for improved accessibility standards and regulations, better programming and accountability, and accommodation policies that support people in securing and maintaining homes that meet their needs.

We are inviting individuals and organizations to add their voice in support of these recommendations. By endorsing the submission, you can help strengthen the call for action and demonstrate broad support for accessible, inclusive housing across Canada.

Endorsements will be accepted until Friday, June 19 at 5:00 p.m. ET.

Joint statement demands accountability, federal infrastructure, and binding commitments to make human rights real for everyone in Canada.

Regina (May 21, 2026) — As federal, provincial, and territorial representatives gather at the Forum of Ministers on Human Rights this week, the newly-formed Civil Society Forum for Human Rights in Canada is calling on governments to take immediate and concrete action on human rights implementation.  

The Civil Society Forum delivered their statement to the Honourable Minister Marc Miller, responsible for human rights implementation at the federal level, the Honourable Minister Rebecca Alty, and the Honourable Rob Oliphant, along with Attorneys Generals from several provinces and territories — stressing the statement’s importance as a guidepost for human rights implementation at all levels of government.

“The timing of this Ministers’ Forum is critical. People across Canada are facing violence, discrimination, homelessness, environmental harm, and persistent inequality,” says Zoë Craig-Sparrow, Vice-President of Justice for Girls. “Canada participates in international review processes and receives recommendations, but domestically there is no implementation framework and no clear accountability mechanism. For Indigenous, racialized, migrant, low-income, women and gender-diverse persons, and disabled communities, these failures have life-and-death consequences.”

“Human rights cannot remain as simply words on paper. We need to close the gap between promises and action,” says Michèle Biss, Executive Director at the National Right to Housing Network. “When human rights go unimplemented, it shapes everything — people are excluded from decisions that affect them, and governments use narrow interpretations of their obligations in court to avoid accountability under the Charter. Governments at every level must step up to protect and save lives.”

Six Demands for Immediate Action

The Civil Society Forum is calling on governments to act on six priorities:

  1. Transparent and accountable Ministers’ Forum — Establish a public mandate, clear decision-making processes, and a follow-up mechanism to track implementation commitments.
  2. A legislated national human rights implementation framework — Develop a legal framework, with civil society input, to translate Canada’s domestic and international human rights obligations into lived reality no later than December 2027.
  3. A federal Department of Human Rights — Create a dedicated central body, working in coordination with the Departments of Intergovernmental Affairs and Justice, to champion human rights implementation and ensure cohesion across all levels of government.
  4. Economic, social, and cultural rights as binding legal obligations — Affirm these rights are justiciable and align legislation, budgeting, and policy accordingly — including ratification of the American Convention on Human Rights and the Optional Protocol of the International Covenant on Economic, Social and Cultural Rights, ahead of Canada’s UN review in early 2027.
  5. A formal role for municipalities — Formalize local governments’ participation in human rights forums and implementation processes, given their frontline role in delivering programs that engage these rights.
  6. Stable, ongoing funding for civil society engagement — Establish a civil society engagement fund, with contributions from each Forum member, to support treaty reporting, monitoring, and implementation work.

“As governments around the world openly challenge human rights, Canada has both the opportunity and the responsibility to demonstrate a different and more productive path forward, both in its interactions with other nations and through meaningful implementation at home,” says DJ Larkin, Executive Director of the Canadian Drug Policy Coalition.

 “We are united in our shared belief that all human rights are indivisible, interdependent, and interrelated,” says Meghan Doherty, Director of Global Policy and Advocacy at Action Canada for Sexual Health and Rights. “And that systemic changes to Canada’s human rights infrastructure are necessary for the realization of any and all of our human rights.”

____________

About the Civil Society Forum for Human Rights in Canada

The Civil Society Forum for Human Rights in Canada is a group of civil society organizations, advocates, and academics united around a shared vision: a Canada where human rights are not merely aspirational, but legally binding, fully funded, and felt in the daily lives of every person in this country.

Signatories

  • Action Canada for Sexual Health and Rights
  • Alex Neve, Professor of International Human Rights Law, University of Ottawa
  • Amnesty International Canadian Section (English-speaking)
  • Atlantic Human Rights Centre, St Thomas University
  • Canadian Centre for Housing Rights
  • Canadian Coalition for the Rights of Children
  • Canadian Drug Policy Coalition/Coalition canadienne des politiques sur les drogues
  • Canadian Feminist Alliance for International Action
  • Charter Committee on Poverty Issues
  • Colour of Poverty – Colour of Change
  • Human Rights Research and Education Centre, University of Ottawa
  • John Humphrey Centre for Peace and Human Rights
  • Justice for Girls
  • Maytree
  • Mining Watch Canada
  • National Right to Housing Network
  • Righting Relations Canada
  • Sandra Wisner, Director, International Human Rights Program, The Henry N.R. Jackman
  • Faculty of Law, University of Toronto
  • Social Rights Advocacy Centre
  • South Asian Legal Clinic of Ontario
  • The Canadian Association of Elizabeth Fry Societies
  • The Helix Foundation for Children and Youth

Backgrounder:

Despite being a signatory to numerous international human rights treaties, Canada has no formal infrastructure to implement recommendations from United Nations human rights bodies. This means that when the UN identifies gaps in Canada’s human rights record — on housing, health care, Indigenous rights, and more — there is no legal obligation, dedicated institution, or funded mechanism to act on them. The result is a persistent gap between the rights Canada promises and the reality people experience.

For more information, please contact:

Jessica Tan
Communications Lead
National Right to Housing Network

Email: jessica@housingrights.ca
Phone: 613-621-4575

5 Questions for Change is a monthly feature that brings you insights from the people at CCHR working on the frontlines every day to advance the right to housing. 

This month, we are talking to Ayesha Adamjee, Manager of Education and Community Initiatives


1. What are two issues you see renters struggling with most right now?

Security of tenure is the first big issue I see tenants struggling with. I see so many tenants who live in constant fear of eviction, or who have been evicted, often multiple times. In many cases, tenants have done nothing to warrant an eviction. Rather landlords would like to increase the profit from their investment and will file evictions for own use or extensive renovations. 

I’m also seeing more and more tenants who are exempt from the Residential Tenancies Act (RTA). This is usually when tenants share a kitchen or a bathroom with their landlord. I’ve had a few cases now where the landlord will learn about this exemption and make the unit look like it’s RTA-exempt. 

2. What are the most common questions or myths you hear from renters and service providers? 

The most common myth I see by far is that all lease clauses are valid. For example, many leases will include a clause that says that tenants are responsible for maintenance, or for putting a certain amount of money towards maintenance. I’ve seen leases that require tenants to move out at the end of the lease term, that says they’re not allowed guests or pets, and it’s important for tenants to know that you can’t “contract out” of your rights. This means that if your lease has a clause that conflicts with the law, it is invalid and unenforceable.  

3. What is one resource, either from CCHR or other sources, you find yourself referring people to most often – and why? 

I almost always have the Steps to Justice resources and guided pathways open. They are absolutely invaluable in helping tenants understand and enforce their rights. In today’s housing crisis, where most legal professionals are prioritizing evictions, the guided pathways are especially useful in making tenant applications accessible to tenants who can’t afford to hire a legal representative. 

4. If you could offer one piece of advice to renters across the country, what would it be? 

Learn about your rights and share them with your community! So many landlords exploit tenants who don’t know their legal rights, or who are isolated from their communities. Since they control your housing, landlords are in a position of power over you. Knowledge is power and you are always going to be stronger together. My best advice is to get as organized and as educated as possible. 

5. What drives you to do the work you do at CCHR? 

We’ve all said that housing is a human right, and that everyone needs a safe place to call home. But housing for me goes so far beyond just someone’s home. Everything in a person’s life is completely dependent upon the adequacy of your housing. It’s impossible to be happy and healthy without a safe and well-maintained house. You can’t be expected to maintain a job if you don’t have a place to go home to at the end of the day.  When your rent is too expensive, it’s hard to afford groceries, gas or leisure activities. Without adequate and affordable housing, a person’s whole life falls apart. So to me, there is nothing more important than helping our community stay safely and securely housed. 

Note: The information provided in this message is legal information only. It is not legal advice and is not a substitute for legal advice. If you require legal advice, please contact CCHR’s Legal Services team, a lawyer, or your local community Legal Aid clinic.


5 Questions for Change is a monthly feature that brings you insights from the people at CCHR working on the frontlines every day to advance the right to housing. 

This month, we are talking to Victoria Wan, a Lawyer from our Client Services team.


1. What are two issues you see renters struggling with most right now?

The two most common issues I see right now are Above Guideline Increase (AGI) applications and maintenance issues. I talk to tenants in Toronto due to our legal services program, but I know these two issues are common throughout Ontario.

AGI applications are based on circumstances where a landlord can apply to the Landlord and Tenant Board (LTB) to raise the rent above the guideline amount. Each year, the Ontario government sets a “rent increase guideline”, which is the percentage that a landlord is allowed to increase the rent for rent-controlled units. Rent-controlled units are defined by the Residential Tenancies Act.

Maintenance issues within the rental unit or in the building are very common as well, especially for older buildings in Toronto and in Ontario. Always document and write to your landlord when you have a complaint about a maintenance issue. If the landlord is not responding, contact the Property Standards for your municipality, which is usually the phone number 311.

2. Is there a recent case or experience that stayed with you and what did it reveal about renters’ realities? 

In our current economic reality, an extreme rent increase is very difficult for renters. As I mentioned above regarding rent-controlled units, there are more and more rental units that do not have rent control. Rental units that are not rent controlled include new buildings, additions to existing buildings, and most new basement apartments that are occupied for the first time for residential purposes after November 15, 2018.

I worked on a case that involved an extremely high rent increase of $600 in one year, on top of a current monthly rent of $3,000. Because the rental home was newly constructed and rented for the first time around 2021, the landlord is legally permitted to increase the rent to any amount. Despite attempts to negotiate with the landlord, the landlord was not willing to permit a lower increase amount.

The problem is with the rent decontrol laws set by the Ontario government in 2018. If you disagree with these rent decontrol laws, talk to your Ontario Member of Provincial Parliament.

3. When you represent tenants at the LTB, what’s the most common misconception you encounter- either from renters or landlords? 

When I represent tenants at the Landlord and Tenant Board, a common misconception that I see from landlords or their representatives are that tenants are trying to be “annoying” to landlords and their representatives. Standing up for your legal rights as a tenant is not “annoying.” Being able to know and enforce your tenant rights is part of advancing the human right to housing in Canada. We live in a real world, where there are real human beings and families struggle to pay rent and afford food for themselves and their family. Learn more about CCHR’s work on the right to housing in Canada here.

4. If you could offer one piece of advice to renters across the country, what would it be? 

Learn your rights as a tenant in your province. Seek free legal advice on tenant rights where you can get it. Read the municipal and provincial websites with the summaries on your rights as a tenant. CCHR has a resource for renters facing eviction for each province and territory in Canada here: Resources for renters facing eviction – Canadian Centre for Housing Rights.

If you are lucky to have secure and safe housing, try to support other tenants who are facing difficult challenges.

5. What drives you to do the work you do at CCHR? 

I really do admire and appreciate my coworkers at CCHR, and I am inspired by the work they do to advance good housing policies and recommendations at every level of government. I am also driven by supporting affordable housing, and learning and working to find better solutions for renters in Ontario, and across the country. I hope to help in advancing the work for every Canadian to know that housing is a human right recognized by the United Nations.

Note: The information provided in this message is legal information only. It is not legal advice and is not a substitute for legal advice. If you require legal advice, please contact CCHR’s Legal Services team, a lawyer, or your local community Legal Aid clinic.


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